Providing primary support for the ERP system, as well as performing business analyst duties to improve the application and managing connected applications.

Owned application portfolio (procurement, financial planning, lease management, ERP systems), including troubleshooting issues and applying changes, to support 4,000 end users. Served as secondary resource for 32 IT peers. Collaborated with business, IT, and vendor teams to analyze requirements; translate business needs; and propose, execute, and support new solutions. Created application designs and configurations that meet business needs.

Develops approved administrative systems reports created for users to access at their discretion; maintains version control and adds appropriate comments when creating or modifying macros; and creates end-user documentation, guidelines and establishes naming conventions for use with reporting tools.Supports canned software interfaces between business systems and/or external vendors. Supports custom interfaces when off-the-shelf interfaces are not available.Maintains and administers business system security and user accounts; modifies security access to allow appropriate user access; works with Human Resources and Information Technology staff to follow through on all employee status changes; terminates user accounts as authorized; and maintains auditable documentation to support access levels.Performs end-user training via written documentation, one-on-one sessions and group meetings. Provides quarterly end-user training sessions on creating report specifications and report writing as it relates to the end-user’s experience with the report writing tools.Performs analytical problem solving while developing applications, performing needs analysis, and troubleshooting application and database failures.

Provide primary system, application, and operation support for business critical production databases.

Provided primary system, application and operation support for business critical production Oracle databases

Performed business and data analyst roles as a subject matter expert on a global ITSM based service desk following ITIL best practices and methodologies.