Steven Sledge Email & Phone Number

➤ Received recognition for excellence in the area of customer care and services of internal and external clients, which led to working closely with Management to build award-winning customer care strategies.➤ Cultivated and maintained positive, courteous, and professional interactions with all customers and created a welcoming environment, playing an important role in their travel experience.➤ Drove the success of the Service desk by effectively leveraging patience, empathy, active listening skills, and a knack for making informed decisions in often stressful situations.➤ Remained calm, cool, and collected in all interactions, regardless of customers' dispositions/travel challenges, whether booking reservations or printing boarding passes, determining alternative flight options, or rebooking a reservation.➤ Effectively communicated with customers and ensured they had up-to-date information about their flights, as well as provided support to customers regarding their reservations and boarding passes.➤ Patiently answered questions on schedules, fares, and the aircraft, and helped passengers pass through the airport from the ticket counter to boarding while handling service irregularities and processing minor claim settlements.➤ Performed a wide variety of functions, including baggage and cargo handling, dispatching of aircraft, air freight sales and service, and other miscellaneous assignments, as well as operated the jet-way when applicable.➤ Ensured compliance with UGE and Federal Aviation Administration regulations and policies, in addition to stepping in as needed to perform the duties of Ticket Agent or Station Agent or to supervise the ticket office.➤ Successfully resolved disservice situations, including determining alternate options for delayed, cancelled, and missed flights, as well as changed and rebooked reservations.

Dallas, Tx

➤ Conceptualizing and executing strategic partnership development, and strategically planning, coordinating, and overseeing the international Partners Program, with 14K+ partners, and which represents $10M in partner revenue.➤ Playing an instrumental role in developing and rolling out new products for conferences and social meetings, as well as developing and executing strategic relationship marketing and communications for the programs.➤ Working closely with leadership to develop and execute a partnership strategy that connects to company goals and key initiatives, while developing new campaigns to engage ongoing communication and financial support of the program.➤ Effectively serving as liaison between the Bishop T.D. Jakes and Covenant Partners, as well as interfacing with all levels of Management and the general public, acting as a brand steward and managing the image of the organization.➤ Strategically coordinating and managing all logistics for conferences and special meetings, in addition to playing an instrumental role in developing and rolling out new products for these events.➤ Handling the recruitment, retention, and development of partners to create long‐lasting and mutually beneficial relationships while handling stewardship, including managing the full lifecycle of a partner.➤ Leading annual renewal processes and major gift conversations, including creating re-activation programs for lapsed donors, as well as overseeing creative services and leading the direct-mail project, including producing the program.➤ Participating in program budgeting and financial/policy management, and serving as the voice of partners internally, while efficiently managing databases and communications to support campaigns across the country.➤ Successfully growing relationships, exploring new growth opportunities, and leading regular leadership meetings, as well as executing on team priorities and proactively identifying and removing roadblocks.

Executive Administrator & Senior Pastor – Shelton Temple Church of God in Christ, Akron, OH – 1985 to 1996Senior Accounting Clerk IV – General Motors Acceptance Corporation, Akron, OH – 1988 to 1990Credit Representative – General Motors Acceptance Corporation, Akron, OH – 1985 to 1988Accountant Representative – General Motors Acceptance Corporation, Akron, OH – 1981 to 1995Senior Accounting Clerk – General Motors Acceptance Corporation, Akron, OH – 1980 to 1981General Accounting Clerk III – General Motors Acceptance Corporation, Akron, OH – 1977 to 1980