Steven Smith Email & Phone Number

Johannesburg Area, South Africa

▪Oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly▪Interview all clients and handle with applications face to face and by post to determine client eligibility▪Supervise the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by Immigration New Zealand▪Review and ensure that all of the information provided by clients is accurate and correct, preparing and checking all legal documents▪Trained staff to enhance their understanding of immigration rules to help them to fulfill their roles effectively▪The full responsibility of all Immigration issues and operations of the Southern African office, remaining up to date with any changes to legislation▪ Sales – Have regular sales meetings with all potential clients-up to 70 meetings per month▪ Key accounts – Looking after all existing clients▪ Reports- Reports were done weekly, monthly on all aspects of the South African business. ▪ Customer liaison – Communicate with all clients on a regular basis and follow up on inquiries, concerns, and all applications▪ Training- Responsible for training of all new BDM’s in SA and spend 2 weeks in Vietnam training personal there.▪ Social Media-Responsible for adding articles on LinkedIn for all possible clients and Twitter promotions.▪ Seminars- Responsible for planning and setting up all national seminars in 2014. I am the main speaker at all seminarsAchievements:▪ Within the first 12 months with NZ Migration, I hit records sales in month 11.

▪ Sales – Follow up on sales leads and also handle all electronic marketing material▪ Key accounts – Looking after all national accounts.▪ Reports- Reports was done weekly, monthly on all aspects of the South African business. ▪ Customer liaison – As far as possible interact on a regular basis with customers and also personally give attention to key clients and now and then arrange an entertainment event. (Rugby tickets, special dinner and even a golf day)▪ Expo’s – In our current trade there isn’t a lot of trade shows, but we try and attend all of them. Achievements:▪ As I have not spent much time at the company yet, there are at this stage, not any significant achievements.

▪ Sales – All sales staff are given their sales budgets and we also organize information days were our products are advertised and sold to positional clients.▪ Systems developer - New sales force and infrastructure. ▪ Sales Team- Sales staff were continuously coached both in sales methods and product knowledge▪ Key accounts – Looking after all national accounts.▪ Budgets – I draw up budgets for sales staff. ▪ Reports- Reports were done weekly, monthly on all aspects of the South African business. ▪ Customer liaison – As far as possible interact on a regular basis with customers and personally give attention to key clients and now and then arrange an entertainment event. (Rugby tickets, special dinner and even a golf day)▪ Expo’s – In our current trade there isn’t a lot of trade shows, but we try and attend all of them. Achievements:▪ I managed to secure two contracted workshops on mining sites for onsite maintenance

▪ Sales – All sales staff are given their sales budgets and we also organize information days were our products are advertised and sold to positional clients.▪ Systems developer - New sales force and infrastructure. This set up a company in RSA from start.▪ Sales Team- Sales staff were continuously coached both in sales methods and also product knowledge▪ Marketing – We place adverts and promotional material in all relevant magazines and also have done adverts on the radio.▪ Key accounts – Looking after all national and international accounts ups to $30 million p/a.▪ Budgets – I draw up budgets for all aspects of the company. Here we have company budgets and also sales forecast budgets from international right through to regional. ▪ Reports- Reports were done weekly, monthly, quarterly and yearly on all aspects of the South African business. Reports were done on production, processing and also financial budgets.▪ Customer liaison – As far as possible interact on a regular basis with customers and also personally give attention to key clients and every now and then arrange an entertainment event. (Rugby tickets, special dinner and even a golf day)▪ Cash/Credit /Debit Controls – Here my direct responsibilities are to follow up on all outstanding debtors and also together with our auditors (service they offer) approve any new accounts.▪ Stock Control – Organize regular stock stake in our local warehouse and also at all distribution points all over RSA. I am responsible to keep stock shrinkage and maintain stock levels.▪ Procurement – Source and negotiate price and volume with local and international suppliers.▪ Costing – Determine the cost of all products on a regular basis and also any direct input costs.▪ Quality Control – Do regular spot checks on all products and also any new possible procurement.▪ Human resources▪ Imports & Exports ▪ Financials ▪ Expo’s ▪ International consultancy ▪ Merchandising

▪Advertisement- Printed media (local and national), Radio▪Enrolment into organizations that uses our product▪Expo’s- Auctions, Nampo▪Organize stands at information events presented by suppliers▪Launching of free service and also two new lines▪Calling on all clients and promoting new products and services▪Exports-Advertising product on International trade sites▪Merchandising▪Represented the company at a management level with the client organization.▪Promotional campaignsAchievements:▪I analyzed the market and we started focusing on more specialized lines, through this, we increased turnover by 30%. I have also managed to get Smith com listed as suppliers to CSIR, Natures Choice (health Food), CJ Pedro and some retailers in the area (Spar group). I have also introduced a delivery system that has had an increase, in turn, overtaking it from R1.6 mil in year 1 to R2.2 mil in year 2.

Graduate Diploma In New Zealand Immigration Advice, Legal Support Services

Grade 12