Steven Stadel Email & Phone Number

Honolulu, Hi, Us

During my assignment with Pembina Pipelines, I operated as a consultant specializing in the deployment, customization, enhancement, and optimization of monitoring platforms. My primary objective was to deliver monitoring solutions that maximize the utility of Pembina Pipelines' existing products. Fueled by a strong sense of personal accountability, self-motivation, and an unwavering commitment to delivering exceptional customer service, I worked closely with the client to identify their unique needs. This approach enabled me to provide tailored solutions that met and often exceeded their expectations. Led seven successful platform upgrades, ensuring Pembina Pipelines' monitoring environment remained current and optimized for performance.Key AchievementsDramatically reduced the number of "noise alerts", implementing an alerting strategy that each alert must be actionable. Created application monitoring for Critical Services, providing executive availability performance metrics, through the SQWL API to Power BI.Tripled the number of monitored elements, significantly enhancing visibility.Expanded Azure monitoring capacity from four to fourteen subscriptions, enabling comprehensive oversight and management of cloud resources.Implemented High Availability (HA) measures, bolstering system resilience and ensuring uninterrupted monitoring operations during critical periods, such as monthly OS patching.Orchestrated the migration to Hybrid Cloud Observability, enhancing monitoring capabilities with additional modules like IP Address Manager, Server Configuration Monitor, and User Device Tracker.Setup secure syslogCultivated collaborative partnerships with stakeholders, leveraging a deep understanding of client needs to deliver tailored monitoring solutions that consistently exceeded expectations.Recognized for unwavering dedication to customer satisfaction, demonstrating personal accountability, self-motivation, and a commitment to excellence.

Responsible for the design, support, and maintenance of an enterprise scale cloud-hybrid monitoring environment. Maintain, review, and administer proactive monitoring, automation, and management for the overall health of all systems. Utilization of monitoring and custom automation technologies achieving a comprehensive solution encompassing complete business transactions. Map infrastructure and application elements in support of asset management, uptime reporting, proactive monitoring, troubleshooting, remediation, and trending. Part of the Modern Workplace team responsible for Active Directory, Microsoft 365, SCCM, and Citrix. Key AchievementsManage an enterprise-scale SolarWinds Orion Hybrid Cloud environment.Introduction of additional SolarWinds modules to the current suite (Database Performance Analyzer, VoIP & Network Quality Manager)Maintained a high level of quality and consistency with no major unplanned outages with SolarWinds Orion Suite. Added High Availability functionality with the deployment of load-balanced websites and hot-standby HA pairs.Cloud Migrations (Call Center, Exchange, Sharepoint, Active Directory)IT Team of Quarter Q3 2018 for participation with the Firewall Consolidation Project – Detailed information gathering for Network Understanding fundamentals, custom dashboards for contractors working on the project.Fare Class Remapping Project – Worked on the project to provide metrics on the capabilities of the cloud resources.Cloud Monitoring – Azure and AWS monitoring, added dedicated Azure Orion Pollers.Continual re-architecture of Monitoring Platforms to take advantage of new product capability and modern operating and database systems.Splunk, NetFlow, Configuration Managment, and custom scripting.

Project Team Lead of an elite group of seven subject matter experts brought together to create and operationalize Enterprise Patch Management for our PCI environments.Developed and rolled-out a patch management program for 2000 Red-Hat Enterprise Linux and Microsoft servers interfacing with 25 different teams. PCI, and CSOX ongoing compliance through audit and documentation.Successful project completion led to the SOP creation of the patch management process directly to the IT Operations Center.Continued management and enhancement of enterprise monitoring.

Provided the opportunity to drive enterprise monitoring into a formal practice.Ten years experience in SolarWinds suite of enterprise monitoring and management products. Network Performance Monitor, Server and Application Monitor, Network Configuration Monitor, Storage Resource Manager, IP Address Manager, Network Traffic Analyzer, Quality of Experience Monitor, Virtualization Manager, User Device Tracker, and Kiwi Syslog.Manage and monitor all network connected enterprise infrastructure including network, server, storage, hypervisor, appliances, and applications. Design and implement custom proactive monitoring to shrink MTTR.Maintain, review, and administer proactive monitoring, automation, and management for the overall health of all systems. Utilization of monitoring and automation technologies achieving a comprehensive solution encompassing complete business transactions. Map infrastructure and application elements in support of asset management, availability, proactive monitoring, troubleshooting, remediation and trending.

Calgary, Canada Area

Responsible for the full data center and server lifecycles. Design, implement, maintain and operate datacenters. Migrated, merged and decommissioned three datacenters.Lead Technical Resource for Windows servers, patch management, datacenter management, HP server blade configuration/maintenance/management and SolarWinds Orion enterprise operational performance monitoring.Analyze and proactively measure WestJet’s server, application and network loads. Forecast ongoing needs, identify and automate opportunities for improvement, and prepare business cases. Provide mentorship, user training and Tier 1, 2 and 3 support.Key Achievements:Opened and operated additional Data Centers, spreading out compute workload across the country (WAN) and the city (MAN).Maintained uptime in a growing environment by implementing proactive network, server and application management tools that significantly reduced downtime and time to resolution through continuous monitoring. We often fix a problem before the user knows there is one.Managed 30-40% year/year server growth without adding FTEs. Reduced acquisition costs and extended hardware life by introducing a 5 year support model for hardware.Introduced HP blade hardware redundancy allowing flexibility in scheduled maintenance without affecting users.Implemented SolarWinds products to monitor/manage/graph/trend traffic and performance statistics.Migrated 128 legacy Citrix blade servers to VMware, eliminating hardware faults and high ongoing hardware support costs. Savings in power and cooling provides a one year ROI. Completed migration with no downtime experienced by the end users.Introduced automated inventory tracking and service ticket integration with monitoring systems.Created a data center database to track assets, location, ownership and licenses.

Calgary, Canada Area

Calgary, Canada Area

• Reporting to the Warehouse Manager, responsible for Inventory Control, Operations and IT, Receiving and Outbound. • Operations, scheduling, payroll and people administration.• Provided leadership, coaching, mentoring and performance appraisals to 10 staff.• Responsible for departmental budgets and performance reporting.• Participated in daily management meetings. • Researched issues and provided solutions pertaining to process improvements, policy and procedures to streamline operations.• Created facility-wide SOPs and product flows.• Responsible for accurate inventory over $20 million of produce, dry grocery, health and beauty, tobacco, refrigerated and frozen product.

Calgary, Canada Area

• Plan and oversee IT operational projects including; disaster recovery planning, benchmarking standards, database development, wireless systems, training programs, feasibility analysis and continuous ROI reporting.• Provided advanced technical support (installation, configuration, troubleshooting) pertaining to LAN administration, database solutions and e-mail services.• Project manager for a Year 2000 compliancy project, PeopleSoft and Ceridian implementations, and the conversion of all hardware, software, and SKUs in a downsizing environment.• Troubleshoot and maintain a wireless tobacco pick barcode scanning solution, reducing errors and loss to less than .005 %• Responsible for research, acquisition, and configuration of all network, client and server hardware.• Administrator of Windows 2000, NT Domain with over 500 users, and 40 servers.• Backup administrator providing backup solutions utilizing Arc Serve software.

Bachelors Degree, Bgs/Management

Business & Technology Top Entrepreneurship Business Plan Award from Haskayne School of Business

Computing Networking / Server Administration Certification, Computer/Information Technology Administration And Management

Windows and Unix Server, Webserver Design, Multiserver Connectivity, LAN Topologies, Protocols & Routing