 Managed payment processing system to avoid fraudulent activities. Worked with anti-fraud software and online security measures. Oversaw creative direction for web and email content, as well as promotional strategy.  Managed the online orders at warehouse and ensured their shipment on time. Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality and customer offerings. Provided guidance to customers for their purchasing of outfit and creating miniature photo swabs for showcasing the glimpse of online stock.

 Maintained confidential files and databases, alongside other administrative duties.  Executed excellent customer service in response and resolution to questions and concerns. Developed and improved daily work plans for shift operation and production schedules. Coordinated with Owner/Operator all hiring and training of production workers.

 Dealt mainly with customers inquiries with the highest degree of courtesy and professionalism to resolve issues. Offered alternative solutions that were appropriate and performed other duties as assigned by management. Responded to benefits questions accurately & correctly using research & customer service skills. Organized customer information and account data for business planning and customer service purposes. Calculated total payments received during a time period and reconcile this with total sales. Explain all details of payment method to the customers.

 Actively practice and support company operating policies and procedures. Consistently meets and exceeds daily team performance goals with attention to detail. Served customers, provided advice and assistance, and ensured sales targets were achieved. Assist with store stocking, floor-sets and opening/closing procedures. Provided customer services with greeting and acknowledging all customers in a friendly, professional manner. As a team leader, responsible for creating more production to grow and exceed all sales, plans, and goals. Mentored employees ensuring all were trained in product knowledge and capable of performing assigned duties. Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.