Steven Stoop Email & Phone Number

Rüschlikon, ZH, CH

Switzerland

Basel Area, Switzerland

• Main responsibility is the target to expand the current business within Hapag Lloyd with focus on the Soft Commodities.
• Within the past months managed to secure 15 new accounts which are making use of our services on regular basis.
• Prepare and drive customer meetings and create tailor made customer value propositions in conjunction with the Sales and Marketing department
• Represent Hapag Lloyd on multiple international conferences and networking events

Zürich Area, Switzerland

• Accountable for 40 active customers, across the soft commodity industry, with over 250,000 Metric tons of cargo turnover resulting in 15 million USD in annual revenue
• Secured ten new commodity trader customers in 2015 (25% increase) and a further five under development, due to good relationship building and defining customer value proposition to meet customer needs
• Successfully delivered target volume, revenue and profitability, during highly competitive market conditions and… Show more
• Successfully delivered target volume, revenue and profitability, during highly competitive market conditions and falling commodity prices, due to understanding of the customers trading industry and negotiation skills
• Forecasted sales and demand across soft commodity customer portfolio based on insight from customers and market research resulting in increased market share for Safmarine Show less

Copenhagen Area, Denmark

• Responsible for managing the workflow of new bookings over the operation team in Copenhagen to deliver end-to-end tailor-made supply chain solutions for project cargo customers
• Led rate negotiations with shipping companies, airfreight agents and suppliers in the European logistics market with the goal to maximize profit margin
• Responsible for business development in highly competitive market. Landed five new high potential customers, which meant increase of company customer… Show more
• Responsible for business development in highly competitive market. Landed five new high potential customers, which meant increase of company customer portfolio of over 50%
• Developed new tools for operational team to reduce manual work and increase data quality
• Developed monthly booking report, to be able to analyze the customer’s trends Show less

Zürich Area, Switzerland

• Leader of business development project focusing on soft commodities for The Netherlands Cluster.
• Developed and presented recommendations to The Netherlands Cluster senior management based on market trends analysis and resulting in identification of new business opportunities and increased volumes/revenue.
• Overachieved sales targets (volumes and profit) each year through analysis of most profitable business opportunities for Maersk Line and optimisation of shipping operations.
• … Show more
• Achieved increased profits due to identifying customers’ pain and offer second to none solutions by market intelligence and cooperation with internal stakeholders.
• Developed ten new accounts as a result of strong customer relationships and conversion of Break Bulk shipments into containerised shipments resulting in $1.4m additional profits in FY 2012 (26% of total)

Rotterdam Area, Netherlands

• Established targets for The Netherlands Cluster sales team members in collaboration with Sales Managers and Trade and Marketing Manager through analysis of future growth expectations.
• Developed new weekly booking report highlighting volumes and profits for country sales team and The Netherlands Cluster senior management.

Rotterdam Area, Netherlands

• Managed and executed the smooth transition of the Swiss office into The Netherlands Cluster for all sales systems and processes.
• Developed standard operating procedures for The Netherlands Cluster sales team enabling them to increase efficiency and focus on customers and Co-ordinated the Surcharge Simplification process for The Netherlands.
• Analysed the Demurrage and Detention tariffs and local charges for The Netherlands Cluster and presented recommendations to senior… Show more
• Analysed the Demurrage and Detention tariffs and local charges for The Netherlands Cluster and presented recommendations to senior management with the aim of increasing profit and reducing container turn time.
• Managed the roll out of the Campaign Management marketing tool in The Netherlands Cluster.
• Developed and launched three pilot marketing campaigns including one campaign promoting the usage of 40’HCRF for dry cargo, including Break Bulk conversion, in the Europe to Latin America trade. Show less

Rotterdam Area, Netherlands

• Managed a team of five Inside Sales personnel and restructured and stabilized the team’s turnover which resulted in increased cooperation with Outside Sales team and customer satisfaction.
• Certified subject matter expert in internal rating system (MARS) and trained 150 Inside Sales and Outside Sales colleagues in Central Europe area.

Rotterdam Area, Netherlands

• Supervised the restructuring of freight agreement filings which resulted in reduced invoice dispute ratio.
• Executed the smooth integration of the staff of newly acquired company P&O Nedlloyd within existing Inside Sales and Outside Sales team with respect to systems and processes resulting in high customer retention.

Rotterdam Area, Netherlands

• Developed the Cross-Trades department and contributed to the success in terms of revenue/profit.
• Consequently the department became the most profitable department of the Customer Service in The Netherlands.

Rotterdam Area, Netherlands

• Integrated in newly staffed team after Maersk Line acquisition of Sea-Land Services Inc. and retained high customer retention.

Logistics, Materials, And Supply Chain Management

Shipping, Transport And Logistics

The Shipping and Transport College is a well-established education, training, research, consultancy and implementation service provider.