• Installation, management, and operation of Shoretel/Mitel VoIP telecom systems for 450+ employees, including a contact center of 80 agents• Responsible for all enterprise physical network infrastructure including all switches, routers, and any layer 1 cabling, jacks, and patch panels• Implemented a campus wide cleanup and consolidation of 40+ network switch closets in order to improve serviceability • Ensure thorough network documentation, including backup configurations and network diagrams• Familiarity with Windows, Windows Server, VMWare, Mac OS, some Linux/Ubuntu, Cisco switches

• Transformed IT Asset management practices taking inventory accuracy from less than 50% to 90+% consistently • Redesigned day-to-day asset tracking processes to improve reporting accuracy and ultimately lower overall service costs• Manage inventory levels and deployment of all IT assets and associated peripherals for local and remote sites• Supervised 1-3 local asset managers per site defining/enforcing policies and supporting practices to ensure compliance with client standards and KPI’s • Collaborated with service delivery managers to restructure continual hardware refresh process, completing 1,000+ refreshes per year• Create/provide ad hoc reporting and data analysis to client related to asset management activites

• Act as liaison between business units and IT, forming relationships and working to resolve issues expeditiously to the user’s satisfaction.• Successfully aligned technical and logistical teams daily to execute a company wide deployment of 5,000+ users in addition to 1,500 remote users• Utilized raw data provided by users and support teams to assess readiness, schedule, and meet goal of 20-30 migrations per night• Implemented communication plan with users pre/post deployment to ensure successful migration• Managed escalated issues and deployment of solutions for a group of 1,500 remote sales force users • Executed IT involvement in national sales meetings, planned logistics of supporting technical aspects of 2-4 simultaneous meetings

Client / Investor Relations • Deliver exceptional service by always striving to improve client experience. Achieved success through effective communication and a focus on creating win-win opportunities. • Identified and maintained relationships with key personnel, strategic business partners and joint venture investors through consistent communication, relationship building, and the creation of attractive investment opportunities. The formation of these relationships resulted in the funding of several multi-million dollar projects.• Targeted and obtained investment funding for a multi-million dollar pipeline project. Planned and executed the endeavor within a downturned market environment.• Developed and implemented strategies for field personnel interaction, in order to ensure the most effective record-keeping and reporting amongst diverse teams.• Interfaced between sales groups and field personnel Technology Management & Support • Configured and deployed employee desktop computers, mobile devices, network systems, and printers. Made use of excellent problem solving skills by troubleshooting and repairing problems with employee workstations.• Maintained user accounts through Microsoft Exchange. Installed and configured key business software, with accounting and land management capabilities. • Regularly monitored web traffic, deploying strategies to increase the online presence of CBO Energy’s website. Methods utilized included on page optimization (SEO).• Exercised data compliance through accurate records management. Maintained and archived company data, including reports, land records and client lists.

• Continued to grow within company, taking on new challenges and working to accomplish store goals with team efforts. Managed operations through sales direction in order to increase profits for the store and district.• Led teams of company employees and 3rd party contractors to execute plans for store openings. Planned and led recruiting strategies for new employees.• Guided my team through the demanding/challenging processes to set the precedence in becoming a training store for our district. This held my team to the highest level of accountability and demand for best performance.