Steven Sun

Steven Sun Email and Phone Number

专注金融行业呼叫中心运营管理 @ 华拓金服集团
Steven Sun's Location
Beijing, China, China
About Steven Sun

Experienced Team Lead with a demonstrated history of working in the 金融服务 industry. Skilled in English, Microsoft Excel, Management, Microsoft Word, and Microsoft PowerPoint. Strong information technology professional with a 学士 focused in 金融 from Shandong Jiaotong University.

Steven Sun's Current Company Details
华拓金服集团

华拓金服集团

View
专注金融行业呼叫中心运营管理
Steven Sun Work Experience Details
  • 华拓金服集团
    运营经理
    华拓金服集团 May 2019 - Present
    北京
    1、制度建设:编制有关项目内各类管理制度和相关流程,并能监督执行情况,适时提出改善建议。2、运营交付:结合当月行方订单,制定月/周/日生产运营指标,通过现场巡场、数据监控、会议沟通等方式及时关注月/周/日运营指标及品质指标的达成;定期对本项目信息、生产及人员安全进行管理,识别潜在风险,制定预防措施,并监督执行,降低运营风险。3、客户关系维护:及时响应及反馈行方提出的需求,平衡客户与我司的需求点,结合公司/项目现状制定解决方案,达到客户方满意;积极协助行方进行各类检查、产能评估及结算确认等相关工作。4、团队管理:定期组织团建活动,制定有效管流失率控措施,提升下属业务技能及管理水平,制定后备人才培养方案,确保空缺岗位能够及时补位,保证项目有序运营。
  • Home Credit China
    Site Supervisor
    Home Credit China Feb 2017 - May 2019
    天津 滨海区
    工作职责1、带领180人左右的团队,确保日常运营的正常运行,达到KPI标准2、负责员工的班次安排,满足目标3、执行定期电话监控,检测业务质量和确保员工遵守内部规章和准则4、提供监督,指导和培训工作5、 与其他业务单位/部门沟通,确保运营的顺利进行6、协助部门经理完成部门的KPI指标7、向管理层提供运行报告8、向管理层提供定期的反馈,持续改进9、当员工有需要帮助的时候,随时提供支持

Steven Sun Education Details

Frequently Asked Questions about Steven Sun

What company does Steven Sun work for?

Steven Sun works for 华拓金服集团

What is Steven Sun's role at the current company?

Steven Sun's current role is 专注金融行业呼叫中心运营管理.

What schools did Steven Sun attend?

Steven Sun attended Shandong Jiaotong University.

Not the Steven Sun you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.