Steven Sutton Email & Phone Number

Employed throughout the retail networks in regional areas, I was generally responsible for the collection, transportation and delivery of mail, parcels and other items by motor vehicle; to, between or from mail/parcel processing facilities, Australia Post retail outlets, postal delivery facilities and customer premises.Working in a high performing environment where the provision of accurate and efficient mail and parcel collection, transportation and delivery service to our retail outlets… Show more Employed throughout the retail networks in regional areas, I was generally responsible for the collection, transportation and delivery of mail, parcels and other items by motor vehicle; to, between or from mail/parcel processing facilities, Australia Post retail outlets, postal delivery facilities and customer premises.Working in a high performing environment where the provision of accurate and efficient mail and parcel collection, transportation and delivery service to our retail outlets is required.Delivering great service to customers is a vital service, along with providing customers with retail solutions that make a difference. Show less

Helping out in the factory and doing anything needed.

Due to my role being made redundant at IQ Group, a family decision was made to seize this rare opportunity and spend time getting to know about my kids school year .This opportunity allowed me to explore my personal strengths, to grow and develop a more committed role within the family unit.

Responsible for:· Analysing and reconciling Operational Reports which were produced on a daily, monthly and annual basis · identifying and resolving issues arising from Process Improvements, Legislative Changes or biannual reviews· Implementing and business and system enhancements· Monitoring daily transaction reports and resolving any issues· Preparing monthly management reports and provide statistical information to other areas of Plum, as required· Prepare detailed… Show more Responsible for:· Analysing and reconciling Operational Reports which were produced on a daily, monthly and annual basis · identifying and resolving issues arising from Process Improvements, Legislative Changes or biannual reviews· Implementing and business and system enhancements· Monitoring daily transaction reports and resolving any issues· Preparing monthly management reports and provide statistical information to other areas of Plum, as required· Prepare detailed Business Requirement Specifications for changes in Plum reporting processes· Assist with planning and execution of User Acceptance Training as required· Assist in the Quality Assurance aspects of the Bi Annual Review process· Identify and resolve Reportable Events· Report and document any identified risks to Plum's business during analysis· Prepare both internal and external management reports as required· Monitor various databases to manage incoming work. Show less

My role entailed providing support to the ICT Manager for systems enhancements, monitoring and reporting obligations that relate to Super Services. I oversaw identification and monitoring of member data quality and integrity. Prepare test plans and conduct UAT. Monitor the Change request (Work register system).

My Role entailed providing support to the QPI Manager (Quality and Project implementation) for systems enhancements, monitoring and reporting obligations that relate to Super Services. I oversaw identification and monitoring of member data quality and integrity. Prepare test plans and conduct UAT. Monitor the Change request (Infra system) and co-ordinate the QPI change process.Senior analyst on in-house development of a workflow system for insurance claims and benefit payments.Lead… Show more My Role entailed providing support to the QPI Manager (Quality and Project implementation) for systems enhancements, monitoring and reporting obligations that relate to Super Services. I oversaw identification and monitoring of member data quality and integrity. Prepare test plans and conduct UAT. Monitor the Change request (Infra system) and co-ordinate the QPI change process.Senior analyst on in-house development of a workflow system for insurance claims and benefit payments.Lead Business Analyst, responsible for:- Team management- Recruitment and performance management- Identifying and resolving significant systemic data integrity issues.- Initial analysis of new intiatives, legislative changes and other SuperB system upgrades Show less

Melbourne, Australia

Responsible for:· Analysing and reconciling Operational Reports which were produced on a daily, monthly and annual basis · identifying and resolving issues arising from Process Improvements, Legislative Changes or biannual reviews· Implementing and business and system enhancements· Monitoring daily transaction reports and resolving any issues· Preparing monthly management reports and provide statistical information to other areas of Plum, as required· Prepare detailed… Show more Responsible for:· Analysing and reconciling Operational Reports which were produced on a daily, monthly and annual basis · identifying and resolving issues arising from Process Improvements, Legislative Changes or biannual reviews· Implementing and business and system enhancements· Monitoring daily transaction reports and resolving any issues· Preparing monthly management reports and provide statistical information to other areas of Plum, as required· Prepare detailed Business Requirement Specifications for changes in Plum reporting processes· Assist with planning and execution of User Acceptance Training as required· Assist in the Quality Assurance aspects of the Bi Annual Review process· Identify and resolve Reportable Events· Report and document any identified risks to Plum's business during analysis· Prepare both internal and external management reports as required· Monitor various databases to manage incoming work. Show less