Mentor fostering cross-cultural understanding and supporting foreign students during internships in Ecuador. Provides one-on-one guidance, organizes cultural experiences, and connects students with the local community. Ensures student well-being and safety, serving as a reliable point of contact throughout their stay. Empathetic, patient, and dedicated to empowering young minds on their global journey.

Working as a product manager, identifying the ‘jobs to be done’ for different end-customer segments, structuring primary and secondary research into insightful proposition ideas and proposals.I am working on financial services with a genuine interest in finance and fintech. Experience with core product tooling (Miro, Figma, Notion, Mural)

Bring open innovation solutions and transform traditional banking products into loveable digital products, in partnership with; MasterCard, Visa, Diners Club International, assuming KAM tasks, fronting skate holders from Chicago and Miami offices. Find needs in the business and match them with franchise initiatives—digital scouting solutions and services for new business opportunities.Other activities: Project Management, Product design, Customer Success, Customer Experience, Business model, and financial viability analysis.

The core activities were building the As-Is Customer journey map, working back to back with a Behavioral Economist, and building a new framework based on consumer conduct psychology to identify pain points, frictions, and problems. Also lead remote design thinking workshops, using different methodologies such as; Lean Start-Up, Google Design Sprint. The result was a clean “To Be” customer journey with complete solutions, removing psychological barriers.The main products that got this improvement were; Credit Life Insurance, Car and Assistance Insurance, Product for Elite Segments, and Young Segments App. Also, fronting the customer journeys deliverables from the consulting firm for the new Banking Platform, including Credit and Debit for establishments.Tools used: Miro, Airtable, Notion. Other activities: Project Management, Product design, Customer Experience, Business model, and financial analysis.

SaaS: Automation in the process of quotation of a product in a multi-vendor platform. Prior to the implementation, the research was focus on the human-computer interaction, analyzing data and identifying the key elements. • After the implementation, the time to search and evaluate a product prior to the final purchase was reduced by 25%.• Reusable code lines properly documented for future changes by their owners. • Solid understanding of Internet technologies and cloud computing.Patent: Research and application of technological patent on demand by the client. Analyzing the key countries, manufacturers, and technologies, based on the current market. Build an implementation plan, for the client needs. Responsible for the develop scope, assisting teams during the test before delivery. Orbit intelligence license under the IEPI (Ecuadorian Institute of Intellectual Property) supervision. • Functional tools build under the project management plan. • Clients get the full implementation plan under the IEPI legal approval.• Demonstrated achiever with exceptional knowledge of Project Management, business practices, and results oriented. • Patent induction to technical principal and developers.• Use of tools such as Orbit intelligence, Google Patent. UI/UX: Restructuring the user experience for several informative websites. Front-End implementation based in Web Usability design. During the discovery process, the final customers were the main actor, taking the product owner role. User test change the performance while creating value for the company. • TreeJack identifies several improvements in the user testing by time-choice for a clear and correct item increase by 20-35%.• The content and graphics turned to be clear and split into different web pages with a very intuitive logic. • Clear understanding of the customer’s behavior, targeting them better with strategically placed calls to actions.

Developer. Creating a software product (In house WebApp) to manage equipment of associates, shadowing and paring the UI/UX development. HTML, CSS, JS. • Pairing the Database development applying TDD (Test Driven Development) and Agile Methodologies. • Defining user stories and product requirements. Finance Area: Supported finance and accounting departments manage company contracts and analyze data corresponding to budgets.Recruiting: Participated in the recruiting area, from the first approach until the hiring processes. • Participated in recruitment process including resume selection and candidate data validation.• Identified candidates to fill vacancies.• Documenting work process flows.