Steven Henson Email and Phone Number

Level 3/Time Warner/Wiltel/(blue)-Century Link-Lumen1. Lead voice low speed installation technician III – service deliverya. 2000 circuits per month-3 personnel1. Begin dissecting process and rebuilding2. Foster inter office relationships3. Identify roadblocks to throughput4. Establish necessary relationships b. Incorporate private line and IP under low-speed service delivery1. Circuit counts max count to 90002. Head count increases to 93. Tier II/III support to internal and external groups4. Research and development.a. Low speed tester invalidated 1million dollarsb. Identify 2016 sig. process gap – disco ckts- 2023 = 14mil-month2. Re routed all of New Zealand video conferencing (yes) based on planning miscue – HUGE WIN!3. Network implementation technician IIa. Significant growth in sonnet / DWDM Topologies b. Leveraged significant system/process exposure to train meshed and varied employees1. Note- not in a lead positionc. Affected projects benefitting company routinely between 100k and 10s of millions1. Understood significant value to the project management community. 2. Provided technical support to VYVX (!!!!)3. Utilized significant network familiarity to act as operations manager4. Provided training to sr. technicians/engineers, pm’s, account managers, vendor management, vendors, management.d. Acknowledgements1. Review from current manager identifying natural leader2. Significant positive reviews 10yrs3. Acknowledge by peers as THE trainer 4. Acknowledge SME for “telephony” and “telecom”5. Regarded to as a senior “tech IV” by management, peers, and interested parties.