•Managed and implemented over 60 Citrix terminal server environment rollout.•Created/published/managed/built specifications and ongoing reporting for the project.•Managed component and product life cycle of the project using ConnectWise CRM.•Scope out onboarding client’s existing network infrastructure to identify and replace outdated network hardware in order to maximize terminal server desktop performance. •Utilized Windows 7 Operating System for daily operations.•Utilized Laserfiche Enterprise Content Management to document all project procedures and technical solutions.Remote Desktop support using Citrix LogMeIn tool.•Supported clients with setting up Microsoft Exchange on mobile devices and Laptops. •Escalated and resolved customer issues internally and with customer in a timely fashion.•Held regular status meetings with project team and customers using GoToMeeting.•Managed day-to-day operational aspects of the project.•Identified opportunities to improve and make constructive suggestion for changes on previous project workflow.

•Sold insurance and other company products•Identified customer needs and market appropriate products and services•Establish client relationships and follow up with customers as needed•Used a customer-focused, needs-based review process to educate customers about insurance options•Maintain a strong work ethic in the office in order to success each and every day

* Performs a variety of duties in a fast paced telephone environment* Responds to customer's inquiries regarding bank products and services* Identify customer's needs in order to deliver courteous service in a professionalmanner* Support customer inquiries regarding online banking, and troubleshooting variousproblems* Complete banking transaction and cross-sell bank products and services.

Responsible for banking center vault inventory* Supervisor for operations and platforms* Highly product knowledge to assist all customer needs* Responsible for the customers confidential information* Meet all banking center referral goals to achieve banking center incentives* Able to work in a time sensitive environment* Ensuring the best customer service to the best of my abilities* Effective 360 degree coaching

Responsible for a large amount of money received and given* Responsible for the security of our customer's personal information, ensuring theirconfidential informationis securely stored at all times.* Meet all quarterly referral goals to receive full incentives