Steven Tegethoff, Ms,Bs Email & Phone Number

Northbrook, Illinois, Us

-Worked closely with Customer Service and Projector Managers to quickly resolve escalated cases, including after hours support-Worked on ComplianceWire.com which is a fully validated environment and Title 21 CFR Part 11 compliant learning management system -Fullstack issue assessment, triage, and resolution -Assisted clients with bulk data operations and utilization of APIs-Increased performance of database stored procedure calls -Focused on C#, ASP.NET, and SQL

Northbrook, Illinois, Us

San Jose, California, Us

-Enjoyed working on an Agile Team, in which we released CA Spool Version 12.0 on schedule in of March 2015 and with zero known defects-Sustaining the product through fixes and support to customer support-Created automation test cases using various tools, included Rexx scripts, and HP ALM tool.-Created “how to” videos with various for the CA Spool product to help highlight new features -Worked with Opentext Output Transformation suite-Focused on customer interaction for CA Spool through ideation community

San Jose, California, Us

-Provided QA support CA Repository for z/OS and Webstation option, metadata database products -Created and maintained various testing systems for these products-Wrote and executed test cases for various fixes -Developed automation test cases using HP Unified Functional Testing Tool-Graduate of the Associate software engineer program as of July 2012

Englewood Cliffs, Nj, Us

-Provide solutions for various IT support issues-Communicate with customers to further diagnose their problems, and guide them through a solution-Use Active Directory and Microsoft Exchange to create and manage users accounts-Utilize various remote access tools, including Bomgar and Log Me In, to remotely troubleshoot issues on user’s computers and client’s servers -Perform various email setup on blackberries and apple devices

Washington, Dc, Us

-Assisted coworkers with resolving computer hardware and software issues.-Resolved Microsoft Word, Excel, and PowerPoint documentation issues for colleagues.-Implemented changes to information in transaction database.-Provided resolution of systemic operational issues within the inventory management system.-Developed a complete user guide for new employees through management interviews and compilation of important desk guide data. -Obtained a Secret Clearance.

Master Of Science (Ms), Computer Science

Bachelor Of Science (Bs), Information Technology

High School