Steven Thacker Email & Phone Number

Reporting to the Chief Operating Officer, the role had direct responsibility for the quality of teaching, learning and assessment practice across all Go Train adult learning provision. This position also encompassed the vital role of Company Designated Safeguarding Lead for Adult Learners, reporting to the Company Safeguarding Director.3 direct line management reports (Curriculum Manager, Lead Internal Quality Assurer, Lead Compliance Auditor)11 indirect line management reports (3 Curriculum Support, 3 Internal Quality Assurers, 5 Internal Compliance Auditors) 63 tutors across 3 UK regionsDeveloping and strengthening curriculum content to ensure the expectations of the Education Inspection Framework were met and clearly provided evidence of Intent, Implementation and Impact Induction, training, qualification delivery and CPD of direct / indirect reports and tutorsCollaboration with the Senior Management Team to promote and embed a culture of continuous improvement in teaching standardsPerformance management to achieve ambitious quality related targets and KPIsContribution to the organisational self assessment process and the subsequent development of a Quality Improvement PlanLead on quality improvement projects and initiativesManaging and responding to escalated safeguarding concerns and disclosures identified with and by adult learners Training and CPD of the safeguarding team in the organisations safeguarding practice and how to keep learners safe and free from abuse, neglect or harmReporting to the Board on safeguarding matters within the organisation, including data and trend analysisKey role at Ofsted inspection, liaising directly with Inspectors, providing evidence of teaching standards and safeguarding management and practice

Reporting to the Chief Executive Officer, the role was to develop and implement a whole business assessment and evaluation cycle which informed all areas of operational delivery, compliance and audit with the aim to standardise operational practice and procedures and provide a high quality learner experience.Collaboration with the Senior Management Team and the Managers of key business functions to promote and embed a culture of best practice and implement standard operational proceduresLead and promote the sharing of best practice initiatives across the organisation Designing and implementing a professional development programme for all learner facing roles to support the delivery of standard operational modelsProviding guidance and support to the SMT in preparation for external audit and inspection by regulatory and funding bodies Developing and managing strong audit and compliance processes that gave insight to the learner experience and recommendations for improvement

Reporting to the Chief Executive Officer, the role was to standardise key business processes and practice across the open learning centre network, driving efficiencies and reducing costs.Evaluation of operating procedures to determine the most efficient and effective standard operating modelImplementation of a centre management structure that considered learner progress and achievement, centre occupancy and staff efficiencies Production of standard operating procedures and a business manual Data driven change management Collaboration with centre management and key business functions to ensure compliance with standard operating procedures

Maidstone

Reporting to the Regional Manager, the role was responsible for the local delivery of Welfare to Work contracts and provide a positive and high quality learning experience for all centre learners. This role was a redeployment from the position of Senior Contract Manager following the role being made redundant. 8 direct line management reports (Senior Training Supervisor, 4 Training Supervisors, 2 Tutors, Administrator)Achieve profiled revenue and key operational and quality KPIsPerformance management of direct reportsDeveloping and managing effective local partnerships including JCP, network with potential referral organisationsCo-ordinating internal / external audits and inspection of centre provision

Kent

Reporting to the Chief Executive Officer, the role was responsible for managing across a number of different funded contracts including the European Social Fund, National Traineeships and the National Careers Service provision in Kent, Essex and South East London. 5 direct line management reports (2 Contract Managers, Business Development Manager, Employment Support Officer, Administrator)Achieve profiled revenue and key operational and quality KPIsPerformance management of direct reportsCo-ordinating internal / external audits and inspection by funding partners of contracted provisionCollaboration with the Senior Management Team and management of key business functions to ensure contract deliverables were achievedRelationship management with funding partners

South East & London

Reporting to the Regional Operations Director, this role had full contract management responsibility for the delivery of over 2100 Work Based Learning Apprenticeship Frameworks in the South East and London. 6 direct line management reports ( Operations Managers in Kent, Sussex and Milton Keynes/Oxford and London)61 tutors across 4 regional centresPlanning and agreeing annual contract budgets with Operations Director and SMTManaging the regional P&L and management accounts Achieve profiled revenue and key operational and quality KPIsPerformance management of direct reports Collaboration with the regional sales team and central quality assurance and compliance functions to ensure contract deliverables were achieved Co-ordinating of internal / external audits and inspection by compliance teams and funding partners Contribution to the organisations self assessment process and the subsequent development of a Quality Improvement Plan

Maidstone

Reporting to the Commercial Director, the role had full contract management responsibility for the Kent and South East Work Based Learning contract with Skills Funding Agency Prime Contractor. This was a business development role to establish and grow provision under the WBL contract. I direct line management report (tutor / assessor)Business development with local employers and key stakeholders Performance management of direct reportLead Internal Verifier (Customer Service, Business Administration, Team Leading, Management, IT Professional)Centre Co-ordinator for Awarding Bodies (City and Guilds, OCR)

Reporting to the Regional Director, this role had full contract management responsibility for the South East DWP ESF Employability contract, delivering short accredited programmes of learning to over 5000 learners 5 direct line management reports (Operations Managers in Milton Keynes, Oxford and Hampshire)12 subcontractors 25 Employability Trainers / CoachesPerformance management of direct reports and subcontracted provision Achieve profiled revenue and key operational and quality KPIsCollaboration with organisational stakeholders to ensure contract deliverables achieved Co-ordinating internal / external audits and inspection of contracted provision Developing and maintaining an effective working relationship with Department for Work and Pensions Contract Management and Job Centre Plus Regional Management Teams

Reporting to the Managing Director, this role was responsible for the operational management of 6 open learning centres across Kent 6 direct reports (Centre Managers in Maidstone, Chatham, Sittingbourne, Tunbridge Wells, Gravesend, Dartford) Performance management of direct reports Identify and secure funded learning contracts with ESF, R2R, LSC, UFI, Train to Gain, JCP Centre Co-ordinator for Awarding Bodies (ILM, OCR)Lead Internal Verifier and Assessor for Work Based Learning Programmes