Steven Thayn Email and Phone Number
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I have 5 years in the IT environment serving as an analyst. I have 8+ years of experience supporting projects (requirement gathering, testing, etc). Within the Information Technology world my passions include; working directly with business stakeholders to identify their needs and provide solutions, analyzing data to identify ways to improve processes, and working as a team.My day-to-day work includes finding solutions to complex problems, managing multiple projects with little supervision, working directly with business stakeholders and supporting our projection environment while identifying ways to improve processes. I document the change required, then work with developers across multiple teams (SAP ABAP, Hybris, Infotrax, and more) to develop solutions to these problems, then I test and support the change all the way to production. I hold a Bachelor of Applied Science (B.A.Sc.) focused in Aeronautics/Aviation/Aerospace Science and Technology, General from Utah Valley University. Outside of work I love the outdoors, gaming, exercise and DIY projects.
Doterra International Llc
View- Website:
- doterra.com
- Employees:
- 7791
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Erp Analyst LeadDoterra International Llc May 2022 - PresentPennsylvania, United StatesImproving system stability and providing an excellent customer experience by:- Lead a team of SAP SD support analysts to ensure Order Management processes are executed exceptionally- SAP SD Configuration- Order Allocation via Manhattan DOM- Working as a cross functional leader to create development solutions in SAP (ABAP), Hybris, Salesforce, etc- Functional testing in a complex integrated environment to ensure system stability- Working with business partners to create solutions for their needs
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Sap Sd Configuration AnalystDoterra International Llc Apr 2017 - Oct 2023I work with various Business Partners in different departments including; Operations, Customer Service, Marketing, Product Center, Inventory Control, etc to determine solutions to their needs.Some major functions of my Role:- New Market SAP rollouts: -- Analysis-- Design (Flow Charts, Functional Specifications, etc)-- Configuration-- Testing (ITC/UAT)-- Preparing Stakeholders for changes (Training documentation/execution)-- Deployment -- Post Go-Live Support/Triage- Production Support-- Process Enhancement-- Root Cause Analysis-- General Support-- Quality Assurance- Reporting & Analysis-- Building reports directly out of SAP S/4HANA-- Designing Tableau Reports -- Analyze data to determine areas/processes that need improvement
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Functional AnalystDoterra International Llc Nov 2016 - Apr 2017Proactively worked with Customer Service Business Partners to design a CRM tool for our Customer Service department that handled:- Customer Enrollment- Customer Subscriptions- Customer Orders- Customer Returns & Other Transactions- Customer Ticketing- Interaction Tracking- Reporting- Commissions InformationOther Responsibilities included:- Documenting Changes for Training Purposes- Executing Training to Super Users- Production Support- Proactively identify issues and work with developers for a solution- Gather new requirements and work with multiple development teams for a solution (On Shore/Off shore, SAP/Hybris/Infotrax/Tableau/etc)
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Manager, Workforce ManagementDoterra International Llc Jan 2015 - Nov 2016As a Manager of the Workforce Management Team I:- Configured Avaya Phone system (call routing, performance monitoring, etc)- Implemented and maintained the Verint software (Schedules, Schedule Adherence, KPI's, etc) - Analyzed the data prepared by my team to make hiring recommendations to the Customer Service Director of Operations- Worked directly with Employees and their supervisors to make schedule changes- Created a strategic Holiday Time off Process- Created a strategic Shift Swapping Process- Created a strategic Shift Bidding ProcessLed a skilled team that handled these functions:- Reporting Contact Volume (Calls, Chats, Emails) for several different markets- Forecasting Contact Volume - Forecasting Employee Attrition- Managing Employee Schedule- Managing Time off
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Team Lead, Workforce ManagerDoterra International Llc Sep 2013 - Jan 2015
Steven Thayn Skills
Steven Thayn Education Details
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Aeronautics/Aviation/Aerospace Science And Technology, General
Frequently Asked Questions about Steven Thayn
What company does Steven Thayn work for?
Steven Thayn works for Doterra International Llc
What is Steven Thayn's role at the current company?
Steven Thayn's current role is ERP Analyst Lead at doTERRA International.
What is Steven Thayn's email address?
Steven Thayn's email address is st****@****rra.com
What is Steven Thayn's direct phone number?
Steven Thayn's direct phone number is +180136*****
What schools did Steven Thayn attend?
Steven Thayn attended Utah Valley University.
What skills is Steven Thayn known for?
Steven Thayn has skills like Team Building, Microsoft Excel, Coaching, Operations Management, Team Leadership, Training, Forecasting, Kpi Reports, Management, Entrepreneurship, Sharepoint, Avaya Ip Telephony.
Who are Steven Thayn's colleagues?
Steven Thayn's colleagues are Breanna Beckwith, Lisa Mccraney, Suzanne Glomski, Kieran Buhler, Chaiana Cardoso Vianna, Cloey Green, Yudied Inchima.
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Steven Thayn
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