Architect and implement generative AI models, including language models and multimodal models, for a wide range of applications such as natural language processing, content generation, and data analysis.Integrate LLMs with langchain and LlamaIndex to build powerful AI applications capable of understanding and generating human-like text, answering queries, and providing insights from complex data sources.Develop and optimize AI chatbots and virtual assistants designed to assist in IT troubleshooting, significantly reducing resolution times and improving service quality.Collaborate with cross-functional teams to assess client requirements, develop customized AI solutions, and deliver extensive documentation and training.Implement Citrix solutions, including Citrix Netscaler (ADC), Storefront (Workspace), Provisioning (PVS), and Virtual Apps and Desktops (XenApp and XenDesktop), to enhance clients' IT infrastructure in terms of performance, scalability, and user satisfaction.Engage in comprehensive on-site and remote support and maintenance of Citrix ADC Netscaler, ensuring uninterrupted operation of critical applications and services.Conduct performance tuning and optimization, and identify and mitigate potential security vulnerabilities to maintain robust and secure infrastructures.Remain abreast of industry trends and technologies, continuously advancing personal and organizational expertise in generative AI, language models, Citrix technologies, and related fields.

Designed and maintained Citrix Infrastructure Servers, both on-premises and in the cloud.Implemented Citrix Netscalers ADC's adhering to industry best practices.Established secure remote access portals, enabling global work-from-home capabilities during the pandemic.Upgraded systems from Citrix Web Interface to Storefront with Netscaler nfactor for enhanced performance.Provided prompt support and solutions to network users' inquiries, ensuring seamless resource access and software operation.Administered the network and Open Systems environment, maintaining accurate system records in a network log.Managed software application installation and updates, ensuring optimal performance.Conducted operating system updates as needed for system stability.Oversaw network user accounts, directories, backups, security, and access rights.Monitored and optimized network and Open Systems performance, including servers, printing, and resources.Configured new servers and network devices within the existing environment.

Administer Citrix Netscaler's, supporting VPN, remote application access, and load balancing across multiple data centersSetup and maintain Sanford's Citrix Infrastructure, supporting 25,000 concurrent connections.Create Citrix published applications based on project requirementsWork as ad hoc member of the Sanford Network team, setting up networking equipment in new Sanford sitesMentor Server Administrators in assisting with escalated issues or questionsAdminister Citrix Infrastructure.Assistant Server AdministratorProvision, install/configure, operate, and maintain Virtual and On-Premise servers, system hardware, software and related infrastructureImplement and oversee all activities related to Active Directory Services and security group policiesAnalyze, troubleshoot, and resolve performance issues and work with internal support teams, help desk, and outside vendors to resolve tickets and implement new/upgraded systemsAnticipate changes and trends in hardware, software, and networking and make recommendations to managementPerform data backups and disaster recovery operationsMaintain hardware and software inventory and licensingComputer Support AnalystConfiguration, installation, and maintenance of personal computers and their respective applicationsInstalling and supporting medical applications and peripherals in a hospital and clinical environmentAnalyzing, troubleshooting, and resolving performance issues within systemsMember of the Epic hardware implementation teamPreparing regional and local Sanford Health Systems sites for conversion to Electronic Medical Records