Steven Lopez Email & Phone Number

California, United States

• Develop SOPs for the implementation of new products, outlining technical requirements, identifying onboarding milestones, and estimating internal effort.
• Manage the implementation process for Enterprise and Strategic accounts, meeting with internal and external stakeholders to implement Lone Wolf products within the contracted timeline.
• Document and escalate client concerns to the Product team for investigation and resolution of product issues.
• Collaborate with the Onboarding and Customer Success departments to improve the experience of the client handoff process

California, United States

• Conducted weekly webinars and custom enterprise training for multiple Lone Wolf products which included marketing, transactions, and automation tools.
• Developed the new hire training of multiple Lone Wolf products, creating video content and guides to support new hire onboarding.
• Improved product engagement and adoption of enterprise accounts by providing priority support and conducting custom webinars.
• Documented the user experience and identified opportunities to leverage other Lone Wolf products.

Carlsbad, California, United States

• Developed the new hire training for the LionDesk Sales and Support departments, which provided training on the product, customer service, and internal processes.
• Managed the product adoption of strategic and enterprise accounts, identifying business needs and leveraging product knowledge to provide solutions.
• Supported the launch of new products and features by conducting end-user testing to identify and report issues that impacted the user experience.
• Created help resources – videos and guides – to improve the new user experience.

Carlsbad

• Met with 200+ prospects monthly to intake business needs and leveraged product knowledge to provide potential solutions that would meet client expectations.
• Hosted weekly webinars to onboard new users to LionDesk CRM, guiding users through account setup and automation tools.
• Documented and escalated client concerns to the Product team for investigation and resolution of product issues.

Valley Center, CA

• Performed various table games following department policies and procedures, including Federal and Regulatory laws
• Conducted large cash transactions on the casino floor
• Provided a high level of customer service by proactively anticipating customer needs
• Informed on casino operations including hotel, spa, restaurants, bars, and special promotions to cater to guest experience

Oceanside, CA

• Monitored various table games, ensuring all rules and regulations are met and proper payouts given
• Completed and verified ledgers for each table game, accounting for cash flow and money on the table
• Reported any large discrepancies and suspicious activity to Supervisor

Hyattsville, MD

• Instructed 4 classes in 6th, 7th and 8th grade math, totaling 100+ students
• Conducted daily lessons that targeted student growth in mathematics while focusing on student needs as English Language Learners
• Created custom assignments and exam appropriate for students' varying education level
• Documented students' progress through an excel tracker which promoted student responsibility
• Fostered relationships with students and parents to create a welcoming community of learning

Santa Barbara, CA

• Organized social and educational events to foster an inclusive living community among 80+ co-ed residents
• Collaborated with student organizations to provide resources and opportunities for residents
• Managed the Santa Rosa front desk by answering questions via phone or email, addressing resident concerns and scheduling meeting for Resident Director
• Followed protocols to maintain residents' safety during fire alarms, lock downs and other emergency situations

Santa Barbara, CA

• Promoted UCSB through fun and informative campus tours that focused on the academic and social opportunities available for students
• Facilitated multiple tour groups during UCSB's Spring Insight, where 10,000+ prospective students and their families visited the campus