Steven Lopez Email & Phone Number

California, United States

• Develop SOPs for the implementation of new products, outlining technical requirements, identifying onboarding milestones, and estimating internal effort. • Manage the implementation process for Enterprise and Strategic accounts, meeting with internal and external stakeholders to implement Lone Wolf products within the contracted timeline. • Document and escalate client concerns to the Product team for investigation and resolution of product issues. • Collaborate with the Onboarding and Customer Success departments to improve the experience of the client handoff process

California, United States

• Conducted weekly webinars and custom enterprise training for multiple Lone Wolf products which included marketing, transactions, and automation tools. • Developed the new hire training of multiple Lone Wolf products, creating video content and guides to support new hire onboarding. • Improved product engagement and adoption of enterprise accounts by providing priority support and conducting custom webinars.• Documented the user experience and identified opportunities to leverage other Lone Wolf products.

Carlsbad, California, United States

• Developed the new hire training for the LionDesk Sales and Support departments, which provided training on the product, customer service, and internal processes. • Managed the product adoption of strategic and enterprise accounts, identifying business needs and leveraging product knowledge to provide solutions. • Supported the launch of new products and features by conducting end-user testing to identify and report issues that impacted the user experience. • Created help resources – videos and guides – to improve the new user experience.

Carlsbad

• Met with 200+ prospects monthly to intake business needs and leveraged product knowledge to provide potential solutions that would meet client expectations. • Hosted weekly webinars to onboard new users to LionDesk CRM, guiding users through account setup and automation tools. • Documented and escalated client concerns to the Product team for investigation and resolution of product issues.

Valley Center, Ca

• Performed various table games following department policies and procedures, including Federal and Regulatory laws• Conducted large cash transactions on the casino floor• Provided a high level of customer service by proactively anticipating customer needs• Informed on casino operations including hotel, spa, restaurants, bars, and special promotions to cater to guest experience

Oceanside, Ca

• Monitored various table games, ensuring all rules and regulations are met and proper payouts given • Completed and verified ledgers for each table game, accounting for cash flow and money on the table• Reported any large discrepancies and suspicious activity to Supervisor

Hyattsville, Md

• Instructed 4 classes in 6th, 7th and 8th grade math, totaling 100+ students• Conducted daily lessons that targeted student growth in mathematics while focusing on student needs as English Language Learners • Created custom assignments and exam appropriate for students' varying education level • Documented students' progress through an excel tracker which promoted student responsibility • Fostered relationships with students and parents to create a welcoming community of learning

Santa Barbara, Ca

• Organized social and educational events to foster an inclusive living community among 80+ co-ed residents • Collaborated with student organizations to provide resources and opportunities for residents • Managed the Santa Rosa front desk by answering questions via phone or email, addressing resident concerns and scheduling meeting for Resident Director• Followed protocols to maintain residents' safety during fire alarms, lock downs and other emergency situations

Santa Barbara, Ca

• Promoted UCSB through fun and informative campus tours that focused on the academic and social opportunities available for students• Facilitated multiple tour groups during UCSB's Spring Insight, where 10,000+ prospective students and their families visited the campus