Steven Tolman Email and Phone Number

WRITING & COMMUNICATIONExperience includes proposals, process documentation, marketing copy, product descriptions, information technology, and legal documents—currently writing full-time for Optum Insight, a subsidiary of United Health Group.Analyze and document business processes. Use Lean principles, Agile methodology to help processes be more efficient. Communicate change in a new direction and encourage critical thinking. Support corporate programs with training materials. Write proposals, maintain documentation. Develop and maintain relations with colleagues and customers. Ability to write clear, understood prose for multimedia. Clearly communicate technical information to target audiences. Evaluate, write, and edit marketing materials and proposals.TRAINING & MANAGEMENTMore than six years experience with supervision, personnel training, planning, evaluation, and implementation of systems and processes designed to increase efficiency. Collaborate with SMEs. Develop and keep records for equipment and user training.COMPUTER & SOFTWARE• Microsoft Professional Suite• Microsoft SharePoint• Microsoft Visio• Adobe Acrobat Professional• Adobe Photoshop• Adobe Dreamweaver• Adobe RoboHelp• PMAPS (Proposal Management and Production System)• BatchMaster ERP (Advanced Process Manufacturing)• Intuit QuickBooksRESEARCH & PROBLEM-SOLVINGSeveral years of experience in technical research and development, including writing, marketing, and business negotiations. Analyze, document, and develop procedures to increase efficiency and to reach specific, measurable objectives.