Senior-level Managing Professional with 10+ years of experience. I offer an organized problem-solving approach while supporting staff, co-workers, and partners to reach shared goals by identifying project benchmarks, personnel skill sets, and revenue goals. I also have a strong history of fostering collaboration and creative project management among disparate groups, departments, and organizations to achieve these common goals.Regional Director / Operations Manager | Performing Arts – Ticketing & AdministrativeEmail: Steven.Trahan@gmail.comAs an established industry innovator, my leadership experience realizes a proven track record of providing superb customer service while optimizing interdepartmental processes and relationships. My business-to-business partnerships have created environments fostering success for internal team members and community partners.CORE COMPETENCIES• Income; Expense Management, Event Settlement – Reporting• Data Management• Customer Service Practices and Procedures• Leadership: Recruitment, Supervision, Staff Development• Vendor, Client, and Partner Relationship Management• Analytical approach for complex problem-solving• Team LeadershipCAREER HIGHLIGHTS• Partnership with Marketing teams and Promoters; identifying sales trends to support house scale development, including single, season ticket pricing and dynamic pricing opportunities.• Created and established daily deposit reconciliation procedures to balance event sales revenue to deposit income – including cash and credit card deposits.• Executed opening of the regional season ticket office customer service phone room: developing programs and procedures to ensure team member success using appropriate, practical tools and equipment.• Recruitment, supervision, and training of more than 40 customer service representatives, managers, and assistant support personnel throughout the department’s growth and development.Don't hesitate to contact me at 619-278-1987 with any inquiry about Director, Operations, or Management opportunities.