• Lead 5 application teams, managing 21 team members to deliver strategic IT services across 12 departments, including Finance, Leasing, HR, Property Services, and Health Care, enhancing operational efficiency and productivity.• Led IT involvement in the D.Park property acquisition project, participating in due diligence and serving as Program Manager. Oversaw all related projects, including hardware, software, network, and systems, across all acquisition stages (Pre-Acquisition, Handover, Post-Acquisition), completing the entire acquisition within 3 months.• Maintain and advance a portfolio of key systems, including Yardi, SAP S/4HANA, SAP BPC, and SAP SuccessFactors, to support critical business processes, improving system reliability and user experience.

• Led 4 application teams, managing 14 team members to deliver strategic IT services to 11 departments including Finance, HR and Property Services, reinforcing operational efficiency and productivity.• Successfully completed 12 projects, exemplified by the high-impact rollout of an integrated Property Management System (iPMS) and the transformative revamp of the IT Service Portal, driving company-wide modernization.• Maintained and advanced a portfolio of key systems, including SAP S/4HANA, SAP BPC and SAP Successfactors, to support essential business processes, enhancing system reliability and user experience.• Participated in ESG strategic planning, emphasizing technology's role in sustainability across energy efficiency, carbon reduction, data reporting, waste management, and workplace safety, setting actionable targets to integrate ESG into the company.

• Led a team of 10 people in both Mainland and Hong Kong to plan and execute digital initiatives for Wharf investment properties (incl. Harbour City, Times Square, Plaza Hollywood, Chengdu IFS & Chongqing IFS). • Responsible for digital strategy planning and provide recommendation to senior executives. • Managed 40+ projects and systems covering 4 domains – Customer Engagement, Operational Efficiency, Data Analytics and Office Automation

• Launched several customer-facing systems (incl. CRM system, Shopping Mall App, Website, CMS System and Interactive Kiosks) in Harbour City, Times Square and Plaza Hollywood.• Deployed several smart building solutions (incl. IoT, e-Patrol, Job Ordering, Handover and Kitchen Inspection solutions) in Hong Kong and China.• Established central data warehouse to collect and transform data from multiple systems (incl. Property Management, Sales, Accounting, CRM, Google Analytics and Footfall System).• Built dashboards (incl. Portfolio, Office, Retail, Lease, Sales and Loyalty Program) using Tableau and Power BI.• Implemented several internal systems (incl. document management system, workflow system and procurement system) for 3500 staffs in Hong Kong and China.• Managed cloud infrastructure in Microsoft Azure with HKD 2M+ consumption per annual.• Planned and deployed web application firewall, mobile device management platform and penetration test to strengthen cyber security of our systems.

• Part of the management team of e-Services department. Functional leader of digital projects and managed a team of 5 people to maintain and support systems in Hong Kong and China.• Implemented mobile app for Pacific Place with the integration of CRM system and Salesforce Marketing Cloud.• Launched 7 interactive kiosk systems with over 90 kiosks installed in Hong Kong and China (Incl. Taikoo Place, Pacific Place, City Plaza, Citygate Outlets, Indigo Beijing, Taikoo Li Sanlitun and Taikoo Li Chengdu)• Led the implementation of 4 internal systems (incl. digital asset management system, e-Project management system, intranet portal and WeChat for enterprise) for 3000 staffs in Hong Kong and China.• Maintained and supported the enterprise CMS (Sitecore) system which hosted over 20 websites.• Managed cloud infrastructure in AWS Hong Kong and China.

• Led a small team to enhance the central quotation management system using ASP.Net and implement the BI system for Learning and Development department using QlikView.• Led the implementation of 4 projects including ERP purchasing module upgrade project and corporate rebranding project with local and overseas vendors.

• Managed the implementation of learning management system and learning sponsorship workflow application.• Led the development of data warehouse and collaborated with vendor for the implementation of asset performance BI system using QlikView and SQL Server Integration Services.• Designed and developed a portal framework using ASP.Net MVC which served as a platform in building various financial tools.

• Liaised with vendor to implement the intranet portal with features such as content management, document management and search engine using IBM WebSphere Portal, Lotus Quickr and OmniFind.• Collaborated with vendor to implement central quotation management system and property management ERP system.• Designed and developed various utilities and custom functions to resolve the limitation of the ERP system.

• Designed and developed 5 call center solutions using C# and VB.NET for clients including AIG, UA Finance and Midland Financial Group.• Provided system training and technical support of local and overseas clients. Business trips to Thailand, Philippine and China were required.

• Designed and developed 3 call center solutions and 4 internal banking applications using C#, VB.NET and ASP.NET for clients including Sony, Canon and China Construction Bank.

• Designed and developed the add-on for UMLet diagram editor to support Agent UML’s sequence diagram notation using a textual notation.