Steven Turner Email & Phone Number

East Boldon, England, United Kingdom

• Responsible for formulating strategy to improve performance ofthe store and increase the quality of customer service cost-effectively.• Maintained the store to achieve its targets and sale turnovers toachieve the most profitable store in the company.• Responsible for creation of store designs throughout three storesensuring quality control of products and customer service in theirlocal area.• Calibrated with the Marketing department to build brand awareness.• Plan inventory and buying new lines of stock to oversee the stock levels to ensure the store could consistently deliver great service to its customers.• Successfully manage a team of seven. Handling all employee relation queries, development of staff and maintaining KPIs. Implemented staff training to reduce staff turnover.• Executed end-to-end wedding fairs/shows – coordinate with event planner, models, managing stock, set up stalls for brand imagery and promotion.• Creating strategic planning collaborating with other departments and store managers to build the business.

Newcastle Upon Tyne, England, United Kingdom & Hexham

CAREER HISTORYS&S Attire Limited, Newcastle Upon Tyne and Hexham NorthumberlandJuly 2021 to present. Store Manager - Hexham and Newcastle• Creating and maintaining brand identity ensuring taking it to the next level.• Managing creation of store design.• Ownership of website, including managing creative direction.• Merchandising both stores and setting out VM directives, including effective replenishment, standard and presentation which includes social media channels posting new products and "looks of the week" working with other staff.• Ownership of buying stock and working with brand representatives.• Executing from end-to-end wedding fairs/shows – coordinate with event planner, models, managing stock, set up stalls for brand imagery and promotion.• Successfully manage a team of five in two stores. • Creating personal targets for team members to achieve store targets.• Develop staff including staff appraisals, creating trainings days and opportunities.• Build and maintain trust/working relationship with colleagues and customers.• Developing collaborations with other local businesses to develop the brand including local promotional activity.• Maintaining store cleanliness to a high standard (housekeeping, front, and back house). • Creating online and in store returns and exchanges policies. • Operationally run through orders to make sure customers are satisfied with their orders. • To manage online orders and fulfilment from the store • Understanding customer queries, concerns, and complaints – dealing with them in a professional manner. • Promote sales by employing up-selling and customer led shopping experience. • Communicate with directors on a regular basis of ideas, concerns, and queries.

Hexham, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Looking after accounts in the company for their hire needs or any enquires, they send in from invoices to purchase orders.. Taking hires coordinating for the delivery and collection of plant hire equipment throughout the region in the fast-paced sales business. If it is for their new site set ups or current or if they requiremachinery for sites.. Organising with transport with delivery dates and collection that clients require.. Dealing with invoice quires and any NQM Issues.. Organise all tanker work for Scotland area on a weekly basis and coordinating with service department.. Conduct quotations for the cost of equipment required for sites or for an event.. Achieving high targets set as individual as also Team in tight deadlines.. Communicating with my director’s sales reps’ depots mangers in the UK either this will be on Phone or email or face to face.. Dealing with high value cash payments over the phone.. Helping non account customers with quotations and setting them up with an account to provide equipment.

Responsibility of making sure we achieve our personal and team store targets provided and what our line manager had set us personally, so this involved coaching motivating and train staff with sales techniques and knowledge of brands.. Customer service at its highest with in depth product knowledge and current new lines.. Cash handling (banking & opening store and closing).. Going to visit Brands for Training on product Knowledge and new lines.. Dealing with customers with any issues with clothing faults and any online orders.. Merchandising the store with VM to make sure current directives are set out or matched to what the company wanted us to do and to make sure every day the store looks perfect.. Help with line manger on recruiting session going through CV’S online and store, Organisingmeetings and interviewing.

Newcastle Upon Tyne, England, United Kingdom

Cash handling (banking & opening and closing tills).. KPI and UPT targets (staff and personal) every week to achieve.. organising shift scheduling.. Health and safety (audits, fire alarms, first aid).. Suit specialist – fittings and styling on customer requirements. . Customer service to its highest level. In depth knowledge of brand, including stock and company.. Dealing with customer needs, exchanges, refunds and faults also dealing with phone calls on orders in store and online & any inquiries from head office and area manager on the store. . Coaching - Motivate, coach and train staff. Guide staff members on achieving their targets and their personal UPT & NSPT targets. . Training on Brand knowledge of new incoming stock for the seasons coming through this would either be a visit to London Head office or using training portal.

Newcastle Upon Tyne, England, United Kingdom

Customer Service - Provide customers with the highest level of service Inc. brand knowledge. Complaint Handling – Handling faults, exchanges and refunds Cash – Handling and reconciliation.. KPI’s - Corporate performance requirements (Personal and Team).. Targets – Revenue, (Personal and Team).. Coaching - Motivate, coach and train staff. Guide staff members on how to achieve targets HR Staff issues, shift scheduling, personal issues, recruitment, trials and induction. Health & Safety – Fire Alarms, Basic First Aid, Key Holder.. Management of floor and Relief manager in the absence of Store Manager Reporting – Trade Reports, performance.. Merchandising – responsible for all visual merchandising in store. (Personal and Team) Branding responsible for corporate branding within the store. . Organising seasonal new starters, process of going through CVS’s online selecting potential staff, holding a recruitment day.