As a System Support Specialist at automatize, I provide technical assistance and troubleshooting to clients and internal users of our automation software. I have over three years of experience in this role, working remotely with a virtual team across different time zones and locations. I use Zendesk and Jira as the main tools to manage tickets, communicate with customers, and track issues and resolutions. I have developed strong skills in problem-solving, customer service, and collaboration, as well as a deep knowledge of our software and its features. I enjoy working in a fast-paced and dynamic environment, where I can learn new things and help others achieve their goals. I am passionate about automation and its potential to improve efficiency, productivity, and quality.