Accountable for the total coordination, design, monitoring, and management of business operations across several divisions, including sales, client development, marketing, quality assurance, and finances.Manage a fully dispersed staff, overseeing all hiring, training, and onboarding to ensure performance standards are understood and met in all engagements/interactions.Have garnered extensive experience in B2C E-commerce, coordinating all operational details remotely with the capacity to handle all shifting and competing priorities.Conduct regular and thorough analysis of company process and procedure, identifying opportunities for continued development, and streamlining activities to further enhance customer retention/satisfaction. Contribute to product design initiatives, invoking innovation, and creativity in partnership with well-defined market/jewellery industry knowledge to advance customer offerings; driving sales and profit. Project manage a variety of marketing campaign requirements, utilizing social media, SEO, Good Ad Word, and a mix of online and offline marketing strategies to help drive brand recognition.Oversee vendor relations, managing negotiations, and securing the lowest possible price point to meet revenue objectives. Designed and maintained the website to ensure clients had easy access to company and product information, increasing sales, and attracting new business. Provide attentive and objective-focused customer care, prospecting new clients, managing and resolving issues, refunds, and complaints, and utilizing in-depth jewellery product knowledge to answer questions and align customers with value-added items to deliver an exceptional buying experience.

Conduct product demonstration on software for prospective clients, adapting technical terms and explanations for varied audiences.Succeeded in closing sales post-demonstration, initiating, and fostering lasting relationships through a keen understanding of current business trends, B2B sales, and integrations.Strategically managed a large-scale sales team, designing and launching KPIs, which ensured staff consistently met and exceeded monthly sales quotas and performance targets.

Maintained accountability for the moderation of Gumtree and Kijiji local classifieds, tracking fraudulent users and reporting/elevating suspicious activity to senior leaders and law enforcement.Oversaw Account Management activities for Kijiji advertising clients, championing the enforcement and adherence to all policies and procedures.Worked remotely and on location, supporting, managing, and directing a dispersed team successfully.

Successfully maximized sales, acting as a liaison between account executives and clients. Completed projections for all necessary appraises and retail sales. Coordinated and supervised promotional events, garnering hands-on exposure to vendor management and negotiation.Participated in the hiring process, recruiting, interviewing, and onboarding staff alongside HR and department heads.