Highly organized hospitality professional with strong leadership and background in luxury hotel and food & beverage organizations seeking new opportunities. Extensive experience in resort destinations with emphasis on quality of service and quality of product; a long history of stellar financial results and an exemplary record of both guest and associate satisfaction.
Svm Hospitality Consulting
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General Manager | FounderSvm Hospitality Consulting Dec 2011 - PresentUsa, Caribbean, South & Central AmericaWe offer our clients services which include a wide range of diverse projects such as: timeshare development for profit augmentation, efficient property renovations, and openings,development of comprehensive, integrated operations programs to maximize profitability and consistency, with measurable and effective improvements in operations; both service levels and profit margins.• General Management: Project management, Concept development, Cost management • Operations: Systems & Process Analysis; Quality Control, Cost Analysis, Products & Procurement• Culinary | Food & Beverage: Concept & Menu Development; Service Staff & Culinary Staff Training • Strategic Sales & Marketing Plans: Increased sales, Event planning, Off-season diversification
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Task Force General ManagerRadisson Blu Aruba Jul 2023 - Sep 2023ArubaA 200 Room Upscale luxury Resort Hotel the Radisson Blu Aruba places you within easy walking distance of the white sands of Palm Beach. Feel the Difference at Radisson Blu Aruba with close proximity to the calm waters and gorgeous sandy beaches of Palm Beach, Radisson Blu Aruba is an ideal place to spend your next Caribbean vacation.
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General ManagerCaribbean Palm Village Resort Nov 2019 - Jul 2023ArubaTimeshare Hotel & Resort, accomplishments include:-Spearheaded New Website project and implementation & activation-Replaced WIFI system with a New Fiberoptic highspeed WIFI including access points in every Guest room.-Replaced the Resort HVAC System for 1.1 million US dollars.-Increased Timeshare sales and by 75%, as well as increased incremental room revenues utilizing detailed analytics and regionalized Social Media Marketing.-Successfully replaced all Guest room locks and converted to a new Saflok RFID door lock system
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Director Of Operations | Special ProjectsGiannis Group Sep 2018 - May 2019Aruba
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Task Force General ManagerAndell Inn Apr 2018 - Sep 2018Kiawah Island, ScAwarded the Platinum Award by Marriott International in 2015, 2016 and 2017. Andell Inn is a terrific Boutique Resort Hotel that promises to create extraordinary guest experiences.Visit us at www.andellinn.com
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General ManagerPlaya Linda Beach Resort Aruba Jul 2013 - Nov 2015A 214 unit Property which includes studio, 1,2, 3 bedroom suites & townhomes. Timeshare Co-op with a 30 year history and a membership base of 6,500 members. The Resort includes 16 acres of prime real-estate and includes lease management of 29 restaurants & shops totaling 400 employees. Responsible for entire resort operations including membership sales & marketing operations, and real-estate management.Accomplishments:• Increased unit sales year over year by 600K.• Beat budgeted profit by 500K.• Completed 1.1 million dollar pool renovation ahead of schedule and under budget.• Elevated TripAdvisor ranking from 12th to 3rd and are 1st in Timeshare Resorts in Aruba. -
Resident ManagerThe Occidental Grand Aruba Apr 2011 - Jul 2013Palm Beach Aruba
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Complex Director Of Food & BeverageMarriott International Dec 2006 - Mar 2011Aruba Marriott & Stellaris Casino, Marriott Ocean Club, Marriott Surf ClubAn integrated Four Star Resort & Casino with two MVCI Properties totaling 1622 rooms and eighteen Food & Beverage outlets. Responsibilities include overall F&B Resort Operations, encompassing all outlets, as well as Catering & Event operations.Accomplishments:• 88% GSS overall satisfaction.• Redesign, and re-concept two full service restaurants.• Developed new kids dining program for all resort outlets.• Annual Food & Beverage revenues of $35 million -
Complex Director Of Food & BeverageMarriott International Dec 2004 - Dec 2006Frenchman'S Reef & Morning Star Beach Resort St. Thomas UsviMarriott Frenchman's Reef & morning star beach resort St. Thomas USVI500 room resort hotel featuring seven Food & Beverage outlets, combined with 100 Beachside Guest Rooms at Morning Star Beach Resort. Responsibilities include overall leadership of entire Food & Beverage Department including Catering & Event operations. Accomplishments:• Increased Food & Beverage Profit percentage by 10% points from prior year.• Increased GSS by 10%. -
Director Of Food & BeverageMarriott International Los Suenos Costa Rica Feb 2003 - Dec 2004201 room resort hotel offering eight Food & Beverage outlets. Responsibilities include overall Food & Beverage operations.Accomplishments:• Overall Operational Excellence Award.• 96% GSS Overall Satisfaction.• 36% Food & Beverage Profit.
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General ManagerHoliday Valley Resort ( Marriott ) Mar 2000 - Jan 2003Ellicottville, NyThe largest Ski & Golf Resort in the Northeast. Resort features 52 ski runs, nine Food & Beverage outlets (six chalets) and 102 guest rooms. Responsibilities include overall Food & Beverage operations, and catering.Accomplishments:• Design and opening of two new ski chalets including a 5,000 sq. ft. food court with action stations, deli & wood fired pizza oven.• Serviced up to 75,000 patrons per week during ski season
Frequently Asked Questions about Steven V Marra
What company does Steven V Marra work for?
Steven V Marra works for Svm Hospitality Consulting
What is Steven V Marra's role at the current company?
Steven V Marra's current role is Highly Experienced Task Force General ManagerAvailable Now.
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