Steven Taylor Email & Phone Number

Las Vegas, Nv, Us

Las Vegas Metropolitan Area

Recruit, develop, and motivate team members who exceed internal and external customer expectations. Analyze P&L results and trends to maximize sales. Control labor hours, cash, store audits, and shrinkage. Act as Manager Trainer for all locations.* Increased gross revenue by $130K* Increased average price of units sold by $187.* Increased accessory add-ons for new bike sales by 56%.

Developed strategies to increase market share and store revenues. Designed and executed plans to improve performance across all locations. Collaborated to improve KPIs.*Addressed supply chain issues to ensure we had products to sell during the pandemic. Trained staff on new offerings.*Increased Sales per hour for all staff from $52/hr. in 2019 to $93/hr. in 2020.*Increased revenue from $1.91M to $3.32M.

* Helped drive growth from $800K in revenue and two locations to five locations making $1.92M annually.* Collaborated to choose which cities to expand into with the new location.* Determined where in the city to locate the store, developed layouts for the stores, and helped recruit/ train staff. Created standard operating procedures for all aspects of the business to create a uniform experience at all locations.* Revamped processes to remove inefficiencies during that time which helped reduce staff needs and saved $80K annually.

Phoenix, Arizona, United States

Led scrums and huddles on sales process improvement. Mentored two Groupon Onboarding classes. Leadership Tools Steps 1 and 2. Phoenix Office Culture Club Co-Lead. Pride at Groupon Business Resource Group Site Lead. Global Culture Pillar Liaison.* 125.7% Average to Launch Bonus Goal.* 232.3% Average to Gross Profit Goal.* Raises the Bar Award 2019.* Employee of the Month, Dec 2019.* Rep of the Quarter - Q2 2019.* Future Focused Core Competency - Q2 2019.

* Created forecasting models accounting for industry seasonality with a less than 6% error (previous models had 17% error).* Developed new actionable KPIs for all departments to report on weekly and monthly.

Boca Raton, Florida

* Designed and implemented an interactive training platform that reduced training time for agents by 25%.* increased agents producing cases in their first month by 15%.* Increased individuals trained month to month by 17%.* Automated training saving an estimated $70K annually.

Boca Raton, Florida

* Secured agreement with the Houston Police Department (4th largest PD in the U.S.).* Quantified total community savings to demonstrate the positive financial impact for communities.* Revamped marketing emails creating an 87% increase in positive responses in 3 months.

Managed copywriters to ensure content validity and compliance. Liaised between Car-Mercial and compliance agencies such as Ansira, SAF, SDC, and RMP.* Decreased production time 10% by creating regulatory database for each automotive manufacturer to be referenced.

Boca Raton, Fl

* Increased client base by 50% within the first 90 days.* Redesigned client reporting methods to demonstrate campaign impact.

Managed the Client Services department administrative team.* Member of development team that created software-based reporting for clients, saving an estimated $80K annually.

Bachelor Of Arts, Public Administration

Master Of Business Administration (Mba)