Assisting the Principal Officer in the day-to-day running of the Regional Office by ensuring delivery of Regional Office services.Responding to enquiries including salaries, pensions, tenure, health and safety and other conditions of service matters from individual members, NEU representatives and branch/district officers and to provide other appropriate guidance and information relating to employment. Flexibly aiding the work of the Regional Office in areas of priority for the Union in the region including organising activity, training (and the delivery of it), Union organisation and Union benefits and services.Undertaking relevant areas of research work and producing support material on priority issues for the Union regionally, for collective bargaining purposes, as part of an information base and for use in publicity.Preparation and research necessary for the support of members in hearings and other circumstances.Formal casework representation and delivery.

• Liaising with NUT School Reps and Head Teachers to organise in-house school meetings making sure such appointments are advertised widely and that the necessary permissions have been secured.• Acting as the first point of contact for all telephone queries for the region and directing calls accordingly when necessary. I am often dealing with highly emotive situations and it is therefore essential that I abide by legal guidelines in the information I outlay. • Helping to edit and prepare a wide range of legal casework for Regional Solicitors and Regional Officers relating to membership representation in Employment Tribunals and Disciplinary Hearings.• Staffing recruitment stalls in a host of different environments, dealing with face to face enquiries/issues about the role of the union and selling the union to potential new members.• Stewarding a number of cross union rallies and marches, making sure that such events are monitored in adherence with the necessary security measures in line with Police guidance.• Acting as the national Band 7/8 Trade Union Committee Rep after being successfully elected, responsible for representing and highlighting the issues/concerns facing all members of these pay bands across every region of the NUT.• Liaising with local MP’s/PPC’s in organising NUT hustings events across the region.• Providing a range of reporting/statistical data for the assistance of staff at every level of the NUT.

• Overseeing all aspects of three different office closures/relocations including asset registering, geographic research and negotiating with a variety of different contractors and suppliers.• Acted as Duty Officer between the hours of 8.30 – 16.30 meaning I was the centralised point of contact for all Welfare staff that were attending home visits to potential beneficiaries.• Actively coordinating (and participating in) fundraising activities across the region including that of Birmingham Poppy Day, working with volunteers/colleagues to map the area and ensure that optimum fundraising opportunities were exploited.• Invigilating and assisting at Assessment Centres for various roles within the Legion making sure that all candidates adhered to deadlines and appropriate codes of practice. • Administrating and supervising all of the region’s volunteers from Caseworkers to Fundraisers, acting as their contact point, acquiring references, obtaining DBS clearance, delegating duties and offering suitable training to them in their new roles.• Assisting the Welfare Team by processing a wide range of client referrals, dealing with welfare-based enquiries and office ‘walk ins’ and maintaining client surveys.• Financial reporting and presenting findings to management, processing volunteer expenses, inputting Purchase Orders and liaising with the Finance Department.

• Supporting course tutors/delegates by advertising events, ordering materials, arranging accommodation and researching and selecting course venues for over 200 different PwC training events. • Helping to put together regional L&D statistics/reports involving rosters, course feedback data and interest trackers.• Assisting L&D Leaders with planning, coordination and communications of different regional L&D projects. • Creating regional communications and managing the L&D network, operating the development framework computer system and dealing with customer queries regarding all aspects of L&D. • Utilizing experience of customer queries, case management and HC data to provide input in to process and procedural changes.• Providing a high level of customer service to employees, business contacts and external providers in line with set Service Level Agreements (SLAs).• Actively involving myself in the induction of new members to the team as appropriate, i.e. supporting induction activities, work shadowing and on-the-job training.• Adhering and maintaining a good knowledge of company compliance procedures and successfully attaining a 97% work accuracy criteria.

• Responsible for the maintenance and up keep of the regional filing system and print room services for the Regional Centre. Offered administration assistance across the office including reception duty, mailing processes and stocktaking.• Keeping up to date with the changing legislation affecting member’s equal pay claims. Liaising with Thompsons Solicitors to make sure that our members were given the correct advice regarding their claims and the possibility of a successful outcome. • Dealing with a number of angry/upset members in the correct and proper manner. Attending EPU Surgeries and COT 3 signings across the region to answer queries in person.• Enhancing the understanding of branch reps and UNISON members across the region in order to maximise equal pay claims against local authorities. Working with branch members via workshops to highlight issues and create campaigning ideas.• Recruiting new members via workplace mapping, a method used to decide where potential new members can be found in a workplace, the demographics involved and identifying recruitment strategy. • International Committee. Working with international comrades across the globe in order to promote social injustices in foreign climes, magnify focus on these matters and enhancing solidarity.

I helped to provide clerical support to a number of units within the area covered by Birmingham Primary Care Trust. This included various hospitals, health centres and clinics. Offering admin support across many areas and sites of NHS Shared Services including Pensions, Ophthalmic, GMS and Pensions.