Steven Vernor Email & Phone Number

2060 E Cameron Way, Tempe Az 85281

United States

Oversee all plans and strategies to bolster business growth and achieve company’s sales goals effectively. Liaise with various departments and teams including engineering, product, and marketing to ensure seamless operations. Build and foster relationships with clients and key stakeholders to increase profitability.• Devised and implemented new CRM system to enable more automation in contacts.• Improved overall business effectiveness by expanding new program offerings from programing to additional areas.

Key Achievements• Successfully added 4 new clinics growing from 6 to 10• Established Sales Process decreasing sales cycle from 18 to 7 days•. Increased Conversion from 8% to 23%• Developed 3 new support programs for both new and existing patientsResponsibilities• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.• Managing recruiting, coaching and performance monitoring of clinical office managers (remote)• Develop new ways to engage and retain both new and existing patients.

Phoenix, Arizona Area

Key Achievements• Launched New Inside Sales Team• Fully staffed to 14 inside sales representatives in 60 days• Established Inside Sales Process.• Reduced sales close cycle from 28 days to 17 days from first contact.Responsibilities• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.• Present sales, revenue and expenses reports and realistic forecasts to the management team• Assess the strengths and weaknesses of the sales team and manage the sales program accordingly

Scottsdale

Key Achievements • Rolled out multiple pilot programs designed to pioneer newer processes and streamline results• Successfully partnered with the other business units to build better cross functional cooperation.• Built strong team culture around shared and individual successes. • High accountability leadershipResponsibilities• Manage day-to-day performance of all sales team members• Hire and effectively on-board high-performing sales representatives and client sales representatives• Continually coach and develop staff to ensure success and improved results, and implement performance plans

Key Achievements• Initially started as an Enrollment Counselor before being promoted to Enrollment Manager• Increased by 10% "show rates" for new students and by 23% first class completion through a successful collaboration with College leadership which established new student workshops• Implemented an optimized support community system which increased a voice to voice likelihood vs. landing in a voice mail by 28% over a 90 day period.• Initiated Key Performance Indicators (KPI) standards to boost team performance utilizing available systems: Avaya and WebReports• Executed policy and procedures for employee standards and practices, and monitored employee performance goals and objectives on a regular basis • Streamlined work environment and planned staff activities including human resources, group meetings and opportunitiesResponsibilities • Providing senior-level strategic direction to a team of 15 tasked with identifying opportunities to increase enrollments, retention and service quality for students• Exercising high-stakes decision making while formulating and executing monthly and quarterly forecasts, analyzing trends and advising on financial issues• Collaborated with College leadership to create the College retention model which established new student workshops.. This resulted in a 10% increase in "Show rates" for new students and a 23% increase in students successfully completing the first class. • Developed team KPI standards to maximize team performance utilizing available systems (Avaya and WebReports) ensured that staff was able to maximize performance.• Develop and established policy and procedures for employee standards and practices, as well as implement, and monitor employee performance goals and objectives on a regular basis to ensure potential students are properly advised and served in conformity with applicable law, regulation and policy.