Steven Viera Email & Phone Number

Red Bank, New Jersey, United States

—Manage an intensive caseload of complex civil rights and employment litigations, simultaneously balancing multiple priorities and projects with competing deadlines in a fast-paced, matrixed environment. —Prepare and file motions and other legal documents pursuant to the highest written standards as well as compliance with applicable statutes and rules regarding procedure, protected information, and formatting.—Proofread documents, including pleadings, settlement memoranda, and correspondence, for clarity and accuracy prior to dispatch or filing.—Assist in the preparation of discovery responses, and digest adversaries’ document productions to identify and organize relevant materials for attorneys’ review.—Cultivate client relationships to determine goals, address concerns, and demystify the mechanics of litigation in terms that facilitate understanding and empowerment as they fight to vindicate their rights.—Coordinate with various internal teams, vendors, and other stakeholders to ensure optimal outcomes for clients and completion of key milestones.

Freehold, New Jersey, United States

—Executed all human resources functions, including preparing weekly schedules, training new employees, and maintaining personnel files, in addition to oversight of day-to-day operations.—Developed automated Excel tools to track and analyze personnel data, improving compliance efforts and leading to an increased allocation of corporate resources to our store.—Evaluated staffing needs based on business projections and implemented recruitment plans by screening and interviewing applicants before making final hiring decisions.

Lancaster, Pennsylvania Area

—Directed a team of 10 account executives responsible for over $100k in monthly revenue and which led the department in added revenue during a month-long sales campaign.—Prepared monthly financial projections and analyzed various key performance indicators to determine strategies for increasing revenue and achieving business goals.—Advised account executives on campaign strategy and client communication, established targets for campaign performance and business development, and oversaw discussions with account executives and clients regarding renewal or suspension of service. —Planned and executed training sessions to onboard new employees as well as provide ongoing instruction to team members and set standards for improvement, when necessary.—Screened, interviewed, and evaluated applicants as hiring manager for the Concierge Department and spearheaded an overhaul of the recruitment pipeline that led to an improvement in quantity and quality of candidates.—Developed an internal writing center to provide employees with instruction and support for a wide range of subjects, such as tone, structure, clarity, and grammar.

Lancaster, Pennsylvania Area

—Piloted a hybrid role blending account executive and management responsibilities focused on servicing a portfolio of high-value clients, mentoring team members, and supporting department-wide operations.—Coached team members on client strategy and communication, including participating in client calls to model effective behavior or resolve concerns regarding service, and monitored work quality to ensure adherence with quality standards and deadlines.—Crafted materials to support team members in the execution of their duties, including client proposals, pitch decks, phone scripts, and other tools.—Organized and led weekly team- or department-wide meetings to review goals, provide training or reinforce learning, and solicit employee feedback.

Lancaster, Pa

—Designed and implemented custom digital marketing campaigns for a portfolio of individuals and businesses using content-based strategies to build engaged audiences and promote clients as leaders in their industries.—Enhanced client websites according to SEO best practices to increase positive visibility and exposure within Google searches, regularly ranking as the top result.—Created and published captivating articles, press releases, blog posts, graphics, videos, and other content on a daily basis to reflect clients’ specific voices and expertise as well as advance their branding goals.—Leveraged social media profiles through daily posting to nurture dedicated audiences in target demographics, using analytics to design adaptive strategies.—Prepared and presented reports to clients demonstrating progress based on various key performance indicators, fulfillment of deliverables, and outlining next steps.

Manalapan, Nj

—Generated topics and wrote articles based on interviews and research for print and digital publications, providing relevant news and feature stories to a community audience.

Franklin & Marshall College, Lancaster, Pa

—Led one-on-one advising sessions with tutees, both students and faculty, on how to produce exceptional written work with regard to content, organization, and grammar.—Prepared multiple reports summarizing the content of tutoring sessions for review by tutees’ professors as well as fellow Writing Center staff to guide future teaching methods and student achievement.—Presented workshops to large groups on specific elements of the writing process that included detailed examples and opportunities to revise work prepared in advance.—Served as editor of Center’s newsletter, Active Voice, which required assigning stories to staff, editing articles, and laying out each issue.

Princeton, Nj

—Wrote compelling copy for specialty products and services in addition to publishing daily articles and posts across various digital platforms to promote brand awareness and client engagement.—Deployed SEO improvements for the brand’s website and blog to improve their position in search rankings for targeted keywords, propelling them onto the first page of results.

Certification, Paralegal Studies

Bachelor Of Arts (B.A.), History

Activities and Societies: The College Reporter (Managing Editor, Mar. 2014 - Mar. 2015); Phi Kappa Psi Fraternity, Penn Eta Chapter.