•Served as the primary liaison between HR Technology and the business on requirements gathering, project implementation, and feature enhancements.•Coordinated the review of and implementation of the semi-annual Workday enhancement releases with a full team of global HR Technology analysts.•Partnered with teams in APAC, LATAM, and EMEA to resolve Tier 3 issues that were escalated beyond the company’s Tier 1&2 support teams.•Responsible for the configuration and maintenance of all system business processes and security.•Partnered directly with IT developers on 3rd party integrations and integration development providing insight and support into Workday.•Monitored and maintained 100+ integrations to over 9 large scale ERP tools that averaged over 85k transactions monthly throughout the core system.•Developed and implemented a new intake process which helped identify requests from users, workload requirements, and priority assignment leveraging ServiceNow to track and maintain all information.

•Handled the day-to-day operation and support of Workday for 40,000 employees.•Developed and launched the company’s quarterly performance management process.•Leveraged Workday’s disciplinary action module along with custom notifications to develop the company’s Red Flag disciplinary action process.•Configured and launched Leave of Absence and Time off modules for multiple countries.•Lead the design and implementation of the Workday Recruiting module. Was the lead architect in building the business process flow as well as the custom notifications.•Configured and implemented a multi-national e-sign process for both the Onboarding and HCM modules along with strict security controls for document management. •Speaker at Workday Rising and Workday Rising International on Asurion’s business case, design, and implementation of Adobe E-sign.