• Established processes and procedures within closing, processing, or underwriting structure as assigned; develop and maintain training modules as needed and establish routine upgrades to keep all training current with industry changes and company policy/ practices• Served as processing and underwriting subject matter expert for internal and external customers; work with sales partners and Regional Managers for improvement and specialized training for their regions• Troubleshoot both internal and external customers on systems, processes, and day-to-day problem resolution• Worked with Secondary on new product development for proper instruction and program documents• Worked with Loan Officers and document preparation systems for problem resolution and future enhancements; serve as liaison between field, external customers, and corporate departments

• Reviewed and analyze the reverse mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors• Reviewed all required loan data, reports, and inspections to insure the collateral is acceptable to investor, company, and FHA guidelines• Made independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines.• Provided final approval underwriting of FHA HECM mortgage loans.• Completed all required paperwork and forms in a timely and accurate manner; prepares required forms• Signed off conditions in a timely manner set by management• Worked with staff and management to find solutions on escalated loans• Made recommendations for improving Internal Audit’s policies and practices• Managed loans by using all functions of Mortgage Cadence (Tasks, Comments, Case information)• Effectively communicated underwriting decisions with processors and advisors• Maintained high level of customer service and communication with other departments

• Provided technical support by phone/email to internal/external customers• Performed in-house and field system repairs• Modified/tested coaxial cables and pin outs ensure function with ECG/EKG systems