I worked as an Agile Delivery Manager for Zenith, a vehicle leasing company, working with two cross-functional teams with the aim of improving their capabilities using the Scrum framework. My achievements in this role included:• The successful delivery of multiple product enhancements on a two-week delivery cycle• The phased delivery of a significant industry wide regulatory change called WLTPI also introduced many process improvements… Show more I worked as an Agile Delivery Manager for Zenith, a vehicle leasing company, working with two cross-functional teams with the aim of improving their capabilities using the Scrum framework. My achievements in this role included:• The successful delivery of multiple product enhancements on a two-week delivery cycle• The phased delivery of a significant industry wide regulatory change called WLTPI also introduced many process improvements, including:• Introducing both ‘definition of ready’ and ‘definition of done’ as quality guidelines• Improving the quality and ordering of their product backlog • Introducing end of sprint reviews, retrospectives and backlog refinement ceremonies• Minimising the level of work in progress by encouraging teams to swarm on user stories• Introducing unit testing as a standard consideration for all deliveries• Reducing the duration of iterations to minimise the feedback loop and increase focus• Introducing: relative estimation; velocity tracking; release planning; sprint burn-up; story mapping Show less

I previously worked as an Agile Delivery Manager & Scrum Lead for a financial services organisation, where I line managed seven Product Owners, and had direct responsibility for ten cross-functional teams (circa 75 developers, testers and analysts). My achievements in this role include:• The successful delivery of multiple product releases that added enhancements and new functionality to the Ice.Net loan management product• The provision of a RESTful API that exposed the… Show more I previously worked as an Agile Delivery Manager & Scrum Lead for a financial services organisation, where I line managed seven Product Owners, and had direct responsibility for ten cross-functional teams (circa 75 developers, testers and analysts). My achievements in this role include:• The successful delivery of multiple product releases that added enhancements and new functionality to the Ice.Net loan management product• The provision of a RESTful API that exposed the underlying Ice.Net functionality in a controlled fashion to enable customers to create their own front ends• The successful delivery of multiple releases of the Pan Credit product on a quarterly release schedule• Leading a transition from the waterfall model to an agile approach:o Introducing cross-functional teamso Empowering self-organising teams and encouraging greater levels of autonomyo Introducing a continuous improvement (Kaizen) mind-set • Introducing a product vision and product roadmap to improve transparency and alignment• Re-modelling the prioritisation process to use Cost of Delay • Changing the delivery model to focus on smaller, more frequent deployments• Introducing an automated build and deployment pipeline to standardise delivery• Scaling the group from three teams to ten:o Recruiting high calibre team memberso Introducing a mission-based structure to give teams clearly defined areas of accountabilityo Incorporating offshore developers into onshore teams• Focusing on technical excellence – andon cord; coding standards; code reviews; tackling tech debt Show less

I previously worked for EMIS in their IT development department as a Product Owner. My responsibilities included:• Working collaboratively with multiple stakeholders to determine a vision for my product• Working collaboratively with a cross functional development team (including offshore members) to write user stories that encapsulate the vision – including acceptance criteria • Prioritising the user stories into an ordered backlog of work items• Leading sprint planning… Show more I previously worked for EMIS in their IT development department as a Product Owner. My responsibilities included:• Working collaboratively with multiple stakeholders to determine a vision for my product• Working collaboratively with a cross functional development team (including offshore members) to write user stories that encapsulate the vision – including acceptance criteria • Prioritising the user stories into an ordered backlog of work items• Leading sprint planning sessions to allocate the highest value stories into the next sprint• Validating that delivered stories met my quality standards by way of PO approval• Tracking both sprint and release progress using burn-down reports Show less

Prior to a re-structure at EMIS, as part of their agile journey, I worked as the Business Analysis Manager. I was responsible for the management of 5 Business Analysts and 3 User Experience Architects. My main achievements included:• The successful re-modelling of the analysis processes and procedures• The successful implementation of a new agile development life-cycle based on Scrum • The successful management of a diverse team of analysts and architects, including:o Setting… Show more Prior to a re-structure at EMIS, as part of their agile journey, I worked as the Business Analysis Manager. I was responsible for the management of 5 Business Analysts and 3 User Experience Architects. My main achievements included:• The successful re-modelling of the analysis processes and procedures• The successful implementation of a new agile development life-cycle based on Scrum • The successful management of a diverse team of analysts and architects, including:o Setting and monitoring team and individual objectiveso Team one-to-ones and appraisalso Succession planning – helping team members to plan their career pathso Quality assurance – setting clear guidelines and monitoring that they were upheldo Resource management – successful allocation of resources to a diverse range of projects Show less

VocaLink are a financial transactions service provider who operates both the LINK Scheme (that connects UK ATMs) and the BACS scheme that is used by banks to make secure money transfers. My main achievements included:• Successful completion of multiple new connection projects linking new third party processors into the LINK Scheme service • Successful completion of a new International Partner connection into the LINK Scheme service• UML analysis and design of an internal system… Show more VocaLink are a financial transactions service provider who operates both the LINK Scheme (that connects UK ATMs) and the BACS scheme that is used by banks to make secure money transfers. My main achievements included:• Successful completion of multiple new connection projects linking new third party processors into the LINK Scheme service • Successful completion of a new International Partner connection into the LINK Scheme service• UML analysis and design of an internal system that enables staff to quickly find information on any of the 64,000 ATMs connected to the VocaLink network Show less

I worked within the Systems Development team at the Consumer Credit Counselling Service (CCCS), a registered charity. My main achievements included:• Project managed the successful delivery of an online chat facility which was embedded within an online web application• Re-engineering of the end-to-end counselling process – re-designed the counselling process using Lean principles to enable the charity to deliver almost twice as many counselling appointments without increasing staff… Show more I worked within the Systems Development team at the Consumer Credit Counselling Service (CCCS), a registered charity. My main achievements included:• Project managed the successful delivery of an online chat facility which was embedded within an online web application• Re-engineering of the end-to-end counselling process – re-designed the counselling process using Lean principles to enable the charity to deliver almost twice as many counselling appointments without increasing staff levels Show less

I worked within the Management Services team at Northern Rock. My main achievements included:• Business analysis for the online banking system – requirements gathering from the major stakeholder groups, including the savings and lending departments • Re-engineering of IT Work Request process – streamlining of legacy process to address inefficiencies and to introduce project tracking facility for audit purposes• Re-writing the Project Management Framework (PMF) – aligning the… Show more I worked within the Management Services team at Northern Rock. My main achievements included:• Business analysis for the online banking system – requirements gathering from the major stakeholder groups, including the savings and lending departments • Re-engineering of IT Work Request process – streamlining of legacy process to address inefficiencies and to introduce project tracking facility for audit purposes• Re-writing the Project Management Framework (PMF) – aligning the internal project management framework with industry standards (Prince 2) Show less

I worked on a number of diverse projects all on customer locations, including:• Lloyds TSB• Bass Breweries• Ford Motor Company