- Responsible for Facility and Signage administrative requirements at the Regional level.- Ensure Dealers adhere to the Hyundai Facility Design and Branding guidelines.- Responsible for adherence to operational and design process aspects of the HMA Facility program to ensure timely Dealer, regional, and corporate compliance with program/brand requirements and effective program implementation to achieve corporate objectives.

- Provide direction and management to ensure timely handling of all Tier 2 & Tier 3 cases(Responsible for 400+ partner employees)- Manage and mentor 6 team members- Monitor case-handling quality and ensure there is continuous process improvement - Manage, track and report on all case handling.- Manage and monitor agent interactions with customers and provide coaching and performance improvement training.- Work with vendor management to ensure vendor agents are properly recruited, hired, trained, and monitored for customer interactions.- Direct involvement in developing and conducting training of all national agents - Responsible for cases at risk for lemon law, breach of warranty, product liability, BBB Auto Line, and State AG arbitration cases.

- Serve as an in-dealership retail process improvement consultant for all elements of the retail process- Serve as a resource to the region’s dealer network through ongoing dealer contacts- Help to improve the Hyundai Brand through implementing consistent “Sales Best Practices” across the dealer network- Responsible for the regional Ioniq (EV) rollout to the 124 dealerships in the region- Manage the CPO program for the region and manage the regional CPO budget

- Serve as an in-dealership retail process improvement consultant for all elements of the retail process- Develop retail process improvement plans for dealers-Serve as a resource to the region’s dealer network through ongoing dealer contacts- Help to improve the Hyundai Brand through implementing consistent “Sales Best Practices” across the dealer network

- Helped the Region to achieve monthly and yearly retail objectives- Trained, supervised, motivated and mentored 12 direct reports- Communicated and administer all corporate and regional programs to both the dealer body and regional personnel- Responsible for the Regional Sales Budget- Responsible for hiring- Responsible for the performance of the 12 field managers

- Successfully implemented Hyundai's retail process and sales satisfaction programs- Improved Hyundai's performance in the sale of assurance products- Developed job-related standardized reports for use by regional management and District Managers- Trained and educated 12 District Sales Managers in both field and office contexts- Tracked and analyzed dealership key performance indicators- Assisted in the implementation of training classes and support materials to advance the skills and knowledge of dealership and regional personnel

- Responsible for assisting dealers in all facets of dealership operations including sales support, product distribution, merchandising, advertising, customer assistance and sales training- Attained regularly assigned wholesale and retail vehicle sales objectives- Attained assigned market penetration/registration performance objectives- Conducted in-dealership sales training- Reviewed, analyzed and provided consultation on dealership business management- Assisted Dealers with CRM and Interactive Marketing initiatives

- Assisted dealers in resolving customer and operational issues- Accurately reported dealership operations via daily contact reports- Regularly consulted with key decision-makers to help improve overall dealership profitability- Assessed dealerships to help facilitate operational improvements to dealer personnel- Conducted onsite training to address skill gaps

- Responsible for creating new fleet accounts- Created marketing plans to establish new credit union referrals - Managed and maintained Internet Sales and Marketing Programs

- Performed 3-month job rotations throughout all departments - Managed 15 workers, and shipment of over 3 million dollars worth of merchandise per month- Incorporated new software into logistics of shipping; resulted in saving several man-hours per week