Call Center Specialist
CurrentDelivered WOW Through Service Award by Zappos!!! Set “World Record at Zappos” by delivering exceptional customer service at the highest level. This appeared on The Jimmy Fallon Show, Yahoo News Home Page, and Local News.Providing the highest level of customer service by adhering to the company’s culture and core values. Making sure that all customers’ request are held to the highest level of concern and addressed accordingly within each respective department. Answering incoming phone calls to assist customers with placing new orders and processing returns and exchanges Utilizing techniques to search the inter-webs for items that we didn’t have available on our site Providing above and beyond - WOW - service, while helping customers with their shopping needs