Steven Lee Email and Phone Number

As the COO of Community Association Management, I lead the day-to-day operations of a dynamic, private equity-backed HOA management company serving the San Francisco Bay Area. My responsibilities include overseeing a team of 35+ dedicated professionals who manage 160+ HOA communities, ensuring operational excellence, client satisfaction, and sustained growth.In my role, I focus on optimizing processes, enhancing service delivery, and fostering a culture of continuous improvement. I work closely with the current President / CEO and our private equity partners to execute strategic initiatives, drive efficiency, and scale the business via mergers and acquisitions.

Full operational responsibility serving 200+ teammates who provide care for 1000+ patients across 12 in-center / home hemodialysis facilities in the California's Central Valley and Central Coast. Driving results for $55M P&L through focus on achieving outstanding clinical outcomes, strengthening physician / hospital relationships, and increasing operational efficiency. Special emphasis placed on change management and cultivating an incredible team environment.

Startup founder at Gear2Go.us, a community-based peer-to-peer rental platform.

• Full-time MBA Candidate at UC Berkeley Haas School of Business. Course schedule emphasized strategy and entrepreneurship.

• Developed financial model analyzing ROIC for projects within DaVita's $29M Strategic Initiative capital expenditure budget; engaged stakeholders across seven business functions to establish generally applicable yet customizable financial metrics• Devised qualitative framework to evaluate business value-add for negative cash flow projects; implementation of process and formalized budgeting cadence estimated to generate approximately $4M in annual savings

• Participated in company's Pre-MBA rotational program; spent 10 weeks learning from and working alongside marketing, customer service, engineering, and management teams• Conducted competitive analysis across endpoint encryption industry; analyzed major competitors and briefed COO and colleagues on strategies to retain competitive advantage• Raised company profile by developing an innovative marketing strategy to reengage over 200 business customers

• Oversaw the design, testing, and implementation of a new database to manage security clearances; system rolled out to six subordinate units and greater Training Group community• Spearheaded a systematic effort to maximize unit deployment readiness through coordination with various stakeholders across Fort Bragg; increased total number of deployable soldiers by over 78%

• Earned "Honor Graduate" award at the Army Special Operations Forces Captain's Career Course for having the highest grade point average in the 18-soldier class• Passed Special Forces Assessment and Selection course; the army's most physically demanding course with an estimated 25% officer pass rate

• Conceptualized and implemented a leadership development program affecting over 400 deployed soldiers; designed rank-specific training to increase soldier core competencies• Synthesized operational reports and published 12 regional updates read by policymakers at highest strategic levels

• Planned, resourced, and supervised over 37 initiatives including a 12-day exercise involving over 800 soldiers and $10M worth of equipment; resulting in certification of 15 platoons for worldwide emergency deployment• Orchestrated the fielding, testing, and validation of new communications and positioning equipment valued at over $40M; trained 600 soldiers within four months to successfully employ equipment

Coordinated logistical, personnel, and life support functions for 40 training exercises without incident or major injuries• Mentored five junior officers and ten enlisted soldiers while serving as deputy commander and chief of staff for 138 soldier organization; 11 of 15 reports promoted to higher rank during tenure

• Led 18 soldiers on over 25 live-fire and high-risk simulation exercises; supervised maintenance, accountability, and employment of equipment worth over $2M while increasing operational readiness rate by over 66%• Graduated first of 123 officers (Distinguished Honor Graduate) from the Infantry Basic Officer Leader Course; Completed Ranger School, the Army’s premier leadership course