Steven Wood Email and Phone Number
Experienced Support & Operations Manager. Detailed orientated, leader by example, with a high degree of General Technical capability and understanding. Empathetic and relatable to most staff and customers, with a view to leave customers and employers in a better position than when I arrive. Extensive experience in the Customer Support space with notable examples of creating Support Programs from the ground up for multiple companies. Creating Support departments and ensuring long term positive customer experiences and streamlining staff processes to minimise requirements of Support Staff.Experienced in Agile and Start-Up environments, as well as high level corporate and government processes.
Azured Consulting
View- Website:
- azured.com.au
- Employees:
- 14
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Support EngineerAzured Consulting May 2023 - PresentMelbourne, Victoria, Australia
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Customer Support ManagerUltimate Business Systems Aug 2021 - Dec 2022Melbourne, Victoria, Australia -
Technical Support ConsultantWood Technical Consulting Jun 2019 - Sep 2021Melbourne, AustraliaWood Technology Consulting was born out of a client's requirement for particular IP and detail. Encourage by peers in the Start-Up environment I have moved to run my own consulting business for multiple clients in several different technological ecosystems. As a technical generalist, I aim to assist customers to streamline and integrate technology into their existing processes and workplace methods. This is most pertinent to clients who have a product or service that is expanding and require assistance to understand where efficiencies may be made within existing processes.
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Operations ManagerHeathcote Park Raceway Sep 2020 - Jun 2021Operations Manager at Heathcote Park Raceway. Part of the senior management leadership group and responsible for Policies, Procedures and Compliance. As a lean business in a growth phase this role comprises of many moving parts and does not have any specific requirements, rather the team each delegates work out to those who are in the best position to complete any given task.This role requires an understanding and capability of budgeting, staff recruitment and retention, partner selection and relationship management and ensuring that all decisions are communicated clearly to the management team. -
Support ManagerThe Yield Jun 2018 - May 2019Melbourne, AustraliaThis role of Support Manager was undertaken in conjunction with my initial role within The Yield as Site Assessor and was a direct report to the Chief Customer Officer.This role required a ground up build of the Support Systems and Team. All policies and procedures were created and documented, Support Staff we hired after a rigorous interview process and extensive reporting both to C level management and to the wider work teams was required and streamlined. -
Site AssessorThe Yield Oct 2017 - May 2019Melbourne, AustraliaDesign and deploy Farm Wide Networks for The Yield. Involved working with the hardware development, software, QA and Sales teams to ensure the best solution was offered to clients. As a start-up and lean business this role had requirements in the pre-sale, installation and post sales environments.
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Solutions ArchitectProgility Technologies May 2016 - Oct 2017Pre-Sales Engineer and Solutions Architect. Responsible for creating technical solutions through utilisation of existing off the shelf IT and Tech components. Specifically targeting Large Corporations and Government Departments. -
Customer And Oem Partner SupportObservant Apr 2014 - Jun 2016Fitzroy, Victoria -
Systems EngineerCommunications Australia Jan 2011 - Mar 2014Employed as a Systems Engineer with an emphasis on pre-sales integration. As a Systems Engineer I was responsible for interpreting a scope of works as presented by potential clients. Duties included taking part in high level meetings and discussions both with the client, management and procurement specialists as the technical expert. Required to work with Sales and Service personnel equally to ensure repeat business through uptime and considered the last line of defence in system failure. An extremely high level understanding and fault finding capability was required. -
Electronic TechnicianTr Bearcom Jul 2010 - Dec 2010I stepped into this role as a continuation from my Electronics Apprenticeship.During this period I was responsible for repair of two way radios, repeaters, headset and other electronic equipment.
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Electronics ApprenticeTr Bearcom Jan 2007 - Jun 2010Involved learning the Electronic Repair and Radio Frequency trade. Over three and a half years I spent the majority of my time on the workbench repairing mostly Motorola radios, however some time was spent on special projects that sometimes involved visiting the customer onsite. During my three and a half years, I won apprentice of the year in 2007 for RMIT’s Electronic and Electrical group. I also won apprentice of the Year in Apprenticeships Plus’ Engineering Group in 2009.
Steven Wood Skills
Frequently Asked Questions about Steven Wood
What company does Steven Wood work for?
Steven Wood works for Azured Consulting
What is Steven Wood's role at the current company?
Steven Wood's current role is Engineer at Azured Consulting.
What skills is Steven Wood known for?
Steven Wood has skills like Rf, Microwave, Integration, Network Design, Voip, Telecommunications, Wireless, Rf Design, Rf Engineering, Networking, Fault Finding, Technical Support.
Who are Steven Wood's colleagues?
Steven Wood's colleagues are Ray Brindley, Rebecca Bastiaensz, Zhijie Cao, Azured Consulting, Jennifer Shareef, Dale Ugazio, Glen Bodor.
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5bath.ac.uk, barclays.com, dunnhumby.com, yahoo.co.uk, prospa.com -
Steven Wood
Brisbane, Qld -
Steven Wood
Healthcare Executive | Authentic And Values Leadership | Transformation | Systems Thinking | Clinical EngagementGold Coast, Qld -
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