Steven Wright Email & Phone Number

Glasgow, Scotland, United Kingdom

Working as a front office agent within motel one puts you at the forefront of customer interaction and the beginning of their journey. As one of the biggest hotels in Scotland this is a fast paced and busy enviroment which demands a keen eye and attention to detail to ensure customers expecting are met and managed in a pleasant and satisfactory manner.Responsibilities include:Looking after hotel guests, including check-in and check-outReviewing and processing bookings, reservations and enquiries.Invoicing, including managing payments, as well as cash transactions and cashing up.Completion of organisational and administrative tasks in both our front and back office (e.g. answering emails/phone calls)Gaining interdepartmental insights into new areas of activity by working in our multicultural teams and cross training with other departments.

Scotland, United Kingdom

Working on behalf of Circets campaign with BT openreach. Responaible for the installation of fiber optic networks via overhead or underground channels to consumer properties.Additional responsibilities:• Driving and maintaining work van & fuel• Job Route planning• All customer interaction, reassurance, and explanation of the work to be done.• Activation of a structure or address• Working at height• Installation of a fiber-optic drop wire overhead or underground• Fitting and splicing of fiber-optic lines.• Installing in-home devices• Testing and documenting all facets of the install• Full Risk Analysis• Application of safe drilling practises

Glasgow, Scotland, United Kingdom

• Providing technical, process and system expertise to front line call centre agents, management, operations, or client needs on demand.• Arranging, organising, prioritisation and execution of tasks within a diary on several customer contacts and requests.• Training and coaching of advisors on process, corrections & implementation of their responsibilities.• Calling customers to fix technical problem, fixing accounts, providing expert advice or otherwise escalating issues where necessary to improve customer journey• Identifying, advising, and arranging support in the event of emergency contacts, either inhouse with management or by actively contacting 3rd parties to arrange for emergency response.• Attempting to resolve & promote complaint resolutions at time of call.• Analysis of data, performance and identifying areas of concern.

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

• Call listening (various)• Customer contact escalation handling• Performance/KPI monitoring• Coaching & development• Behaviour monitoring• IT support & managing IT systems• Sickness and absence handling• Scheduling shifts and supporting time keeping• Managing Adherence & Metrics within my team.

Glasgow

Glasgow, United Kingdom