Hello, I'm Steven, a recent York University graduate with a Bachelor's degree in Psychology. I am a professional with psychology and customer service experience. I have been recognized for demonstrating a natural aptitude for driving customer satisfaction by proactively addressing needs, as well as for building rapport and positive relationships and efficiently resolving issues, I have a verifiable history of contributing directly to company success throughout my career. As such, I have consistently exceeded performance goals and I am adept at collaborating with cross-functional team members. Professional focal points include team collaboration, rapport building, customer satisfaction & retention, needs assessment, quality assurance, and issue resolution. I have been known for delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, interpersonal skills, as well as business acumen, solution development, relationship management, and resource management to support efficiency and optimal outcomes.
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Technical RecruiterMotion Recruitment Feb 2024 - Jun 2024Toronto, Ontario, CanadaRecruiting intermediate to executive level roles for:• Product Designers, UX Researchers, UX Writers, UI/Visual Designers, and Game Designers• Product Managers, Project Managers, and Business AnalystsMotion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) for mission-critical positions across North America. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX, and Functional.We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American events and award series that connects over 250,000 tech enthusiasts to meet, learn, and innovate. -
Account ExecutiveThe Knowledge Academy Mar 2022 - Dec 2023Toronto, Ontario, CanadaAs an Account Executive, I was responsible for cultivating and maintaining strong relationships with clients. My role involves understanding their business needs, presenting tailored solutions, and ensuring overall client satisfaction. I employ effective communication and negotiation skills to drive sales and meet revenue targets. Additionally, I collaborate with cross-functional teams to deliver exceptional service and contribute to the growth of the organization. -
Office AdminstratorGeneral Flooring Canada Jan 2020 - Feb 2022Toronto, Ontario, CanadaIn my role as a Customer Service Representative, I was dedicated to delivering excellent service to our clients. I handle inquiries, resolve issues, and provide information to ensure customer satisfaction. Utilizing effective communication skills, I address customer concerns and inquiries through various channels, including phone, email, and live chat. I am adept at navigating customer interactions with patience and professionalism, aiming to exceed expectations and contribute to a positive customer experience.
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Fast Food WorkerOsmow'S Jul 2019 - Jan 2020Toronto, Ontario, CanadaAs a Fast Food Worker, my responsibilities involve efficiently managing various tasks within a high-paced environment. I handle customer orders, ensuring accuracy and prompt service. Additionally, I maintain cleanliness and hygiene standards in the food preparation and dining areas. Operating cash registers, processing transactions, and handling customer inquiries are integral aspects of my role. I work collaboratively with team members to uphold a smooth workflow and contribute to a positive customer experience. -
Call Center AgentThe Logit Group, Inc. Sep 2017 - Sep 2019London, Ontario, CanadaAs a Call Center Agent, my primary responsibility is to provide outstanding customer support through effective communication over the phone. I handle a variety of inquiries, resolve issues, and assist customers with product information or service-related concerns. Utilizing excellent listening and problem-solving skills, I strive to meet or exceed customer expectations. Additionally, I document and update customer records with accuracy, ensuring a thorough and efficient resolution process. Working within a dynamic team, I adhere to established procedures and contribute to a positive and collaborative work environment in the call center. -
Office Administrative AssistantRedrhino Inc. Sep 2016 - Sep 2017London, Ontario, CanadaDuring my co-op placement as an Office Administrator, I played a crucial role in supporting daily operations and contributing to the overall efficiency of the office. Responsibilities included handling clerical tasks such as data entry, document management, and maintaining organized filing systems. I assisted in coordinating meetings, managing office supplies, and ensuring a well-maintained and organized workspace. Additionally, I effectively communicated with team members, facilitated internal and external inquiries, and demonstrated a proactive approach to problem-solving. -
HostSushi Galore Jun 2016 - Jun 2017London, Ontario, CanadaIn my role as a Restaurant Host, I am the first point of contact for guests, responsible for creating a welcoming and organized dining experience. I greet and seat guests, manage reservations, and ensure timely and efficient seating rotations. Additionally, I maintain a tidy and inviting reception area, providing information about the menu and assisting with any guest inquiries. I collaborate with the restaurant staff to coordinate seating plans and manage the flow of guests.
Steven Yang Education Details
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Psychology -
Oakridge S.S
Frequently Asked Questions about Steven Yang
What is Steven Yang's role at the current company?
Steven Yang's current role is Technical Recruiter.
What schools did Steven Yang attend?
Steven Yang attended York University, Oakridge S.s.
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