Steven Yopp Email & Phone Number

Responsible for all accounts and technology development within a vast territory which includes all of Virginia and North Carolina.Ensure all equipment in the service area is operational and conduct service calls on equipment to eliminate down time of service.Work with each individual client to ensure optimization of the banking and accounting software as it pertains to their commissary program. Suggest ways of improving systems to ensure consistent commissary operations.Communicate with all parties involved in projects including other vendors so that the client has minimal disruption of day to day services.Provide a point of contact for clients so that any issues can be promptly resolved.

Responsible for all commissary operations within a vast territory which included the Western region of Virginia and Northern North Carolina.Direct and operate a distribution center based in Salem, Va. that services 26 individual detention facilities and regional jails. Maintain all company property including all company fleet vehicles.Perform monthly inventory of over 150,000.00 worth of product and create processes to protect against theft and shrink.Perform all duties of Human Resources for approximately 40 employees including administering payroll, evaluations, promotions, disciplinary actions, and terminations if necessary.Provide on call service to all clients within the territory and troubleshoot technical problems and provide solutions to issues that arise by promoting other services offered by the company.Travel extensively throughout the territory while developing and maintaining personal relationships with clients to help maintain current contracts.

Lexington, Virginia, United States

Acted as a floating Store Manager in Training until an availability in Lexington Va. Responsible for creating a sales team, delivery team, coaching office and credit staff as well as maintaining good relationships with vendors and the customer base.

Responsible for all aspects of business operations while providing excellent customer service to customer baseActively control inventory through ordering, monitoring, and sellingSchedule based on need and performance in salesResponsible for staffing personnel and guiding all employees throughout the training processes. Also, constantly provide updated training to staff on equipment and operational proceduresPush promotional sales and develop marketing strategies to produce sales and promote growth within the storeKeep up vendor relations and develop independent plan-o-grams to promote all products.Handle all cash circulated through the store and process all bank transactionsResponsible for the overall appearance and operations of the Store front including developing maintenance strategies for curb appealEffectively motivate and provide counsel to all employees

Assisted all customers in finding and selecting merchandiseSet the sales floor planUnpacked and presented all new merchandiseDetected and investigated all theft (internal and external) and other loss of inventoryExtensive use of Closed Circuit Television cameras and other security devicesEscorted large sums of currency to the central officeEnsured the safety of all employeesAudited registers, accounts, and high dollar merchandise containersFiled reports of customer and employee accidents with the insurance provider as well as the corporate officeAttended the prosecution of all employee and customer theft cases