Steven Young, now the COO of Metro Laundry Service, began his journey with the company in 2004 under the guidance of his uncle, CEO Bernard Young. His role as COO involves overseeing daily operations and spearheading the company’s growth strategy. Leveraging his expertise in IT and business, Steven has been instrumental in transforming Metro Laundry Service from a small 8-member team to a prominent player in the commercial laundry industry, particularly among luxury hotels in the DC Metro Area. His leadership philosophy revolves around the empowerment of individuals. He encourages his team to govern themselves before leading others, promoting a culture of self-awareness and responsibility within his employees. His strategic methods have resulted in low turnover rates, a rarity in the laundry industry. Steven’s dedication to growth is further evident in his proactive approach to learning. He has actively participated in MGM’s Supplier Diversity Mentorship Program, a move aimed at enabling Metro Laundry Service to cater to major corporations like MGM. His involvement in this program not only underscores his leadership skills but also highlights the company’s reputation as an innovator in the commercial laundry industry.