Steven Zhang Email & Phone Number

Toronto, On, Ca

Proposed new credit card terms to test by researching past data and competitor terms, which will improve marketability and customer satisfaction and grow size of overall portfolio.Projected financial profitability of a test proposal using SQL, Excel, and Python to deliver a recommendation to acquire and retain more customers without damaging profitability.

Toronto, Ontario, Canada

Recommended delivery process strategy based on analysis of historical data and increased on-time rates by at least 7%; decreased customer complaints and employee stress for marketplace monitoring.Designed automated analytics reporting for cook onboarding to identify bottlenecks, conversion rates, and sources of approved applicants; improved speed of hiring and concentration of good supply on platform.

London, Ontario, Canada

Modeled 20 shoulders of healthy patients with 3D modelling software to improve implants and rehabilitation practices.Conducted motion capture analysis of 7 patients in Dartfish and MATLAB for range of motion needed to complete the FIT-HaNSA, first objective measure of shoulder function; revealed potential to prevent workplace injuries and improve treatment.

Developed a regression model between wastewater viral load and COVID-19 cases in the Middlesex-London region using Python and Excel; predicted start of the third wave in August 2021 with over 90% accuracy. Confirmed viral load in wastewater precedes reported cases by 1 to 3 days which matched global results and validated the model; used by supervising professor to establish the need for wastewater models as a warning system in Ontario.

Formulated a comprehensive strategy with a team of 5 analysts through research of practices of comparable leading organizations; enabled 17 social entrepreneurs to continue support of marginalized communities in quarantine in Kazakhstan.Recommended a sustainable revenue model for Lift4Life based on its size and brand presence; funded strength training and community-driven initiatives for 500+ members in Zimbabwe, Lesotho, and North America.

Honours Of Business Administration, Business

Bachelor Of Engineering - Be, Mechanical Engineering

Activities and Societies: Varsity Fencer and Team Captain (Men's Foil) Vice President Logistics of Big Spoon Little Spoon Western.

High School Diploma

Activities and Societies: DECA (Provincial Champion at 2019 and 2020 Ontario Provincials in BMOR; 3rd place winner at 2019 ICDC.