Steven Negron Rodriguez Email & Phone Number

Clearwater, Florida, United States

•Recognized for outstanding leadership skills, having led a team of 8 employees by providing guidance, support, and mentorship, resulting in high levels of performance and productivity.•Adept at handling 50+ inbound calls, emails, and walk-ins weekly, providing prompt and courteous assistance to customers and resolving their issues effectively.•Proactive in identifying and addressing performance gaps, implementing corrective actions, and providing coaching and training to enhance the organization's efficiency by 20%.•Collaborative team player, experienced in interacting with cross-functional teams to model operations processes and evaluate potential solutions, resulting in a 10 percent decrease in errors annually.•Skilled in analyzing complex situations and identifying customer needs to deliver appropriate solutions, showcasing strong problem-solving abilities.•Contributed to the development of Standard Operating Procedures (SOPs), ensuring adherence to regulations and protocols within the military police unit.•Proficient in using various office automation software programs to support customer service operations and produce documents such as letters, reports, spreadsheets, databases, and graphs.•Fluent in Spanish, allowing for seamless communication with diverse customers and enhancing overall service experience.•Demonstrated ability to maintain records accurately and efficiently, ensuring detailed updates to logs, report preparation, and regular maintenance.•Committed to active listening, understanding customer concerns, and resolving conflicts promptly, leading to a 15% reduction in complaints during my tenure.

•Monitored team operations and workflow during busy periods, making adjustments to improve pace and capabilities on a 25% rate.•Managed fast-paced, high-stress environment with calm, analytical approach focused on successfully prioritizing customer’s needs.•Fostered a customer-centric mindset within the team, ensuring exceptional service delivery and customer satisfaction.•Acted as a liaison between team members and senior management, communicating team progress, challenges, and recommendations effectively.•Effectively communicated with individuals from diverse backgrounds, diffusing tense situations and ensuring a positive customer experience.•Handled confidential and sensitive information with the utmost discretion and maintained strict adherence to privacy and security protocols.•Utilized active listening skills to understand customers concerns and address them promptly, ensuring their conflicts were resolved, resulting in a 15% reduction in complaints.•Conducted thorough investigations into customer complaints, gathering relevant information and providing timely resolutions.•Delivered on project goals with technical results to match job specifications and exceed expectations.

Bachelor Of Applied Science - Basc, Dairy Science

High School Diploma, 3.74

Activities and Societies: FBLA Organization, Baseball team