Steve Aarons Email & Phone Number

Fairfield, VIC, AU

Southbank, Victoria, Australia

• Analysed customer profiles, gaming history, and relationships to identify adverse behaviour and assess individuals at risk of gambling harm, ensuring regulatory compliance.
• Reviewed and updated procedures, contributed to strategic meetings to optimise workflow.
• Provided leadership within the team, offering guidance and support to enhance performance.
• Trained and onboard new team members and delivered feedback for ongoing improvement.
• Conducted peer reviews and offered guidance for professional development.
• Organised group training sessions for individuals transitioning into ECDD roles.

Melbourne, Victoria, Australia

• Analysed customer profiles, transactions, and relationships to detect adverse conduct.
• Maintained monthly productivity consistently above team average, achieving a high-quality assurance rate.
• Developed an Individual Development Plan focusing on team leadership and collaboration with Team Leader to enhance skills and provide ongoing support for administrative tasks.
• Assumed leadership responsibilities in absence of Team Leader, including conducting team meetings, devising weekly and quarterly plans, and presenting at load and variance meetings.
• Actively promoted team engagement through facilitating team building discussions and activities during meetings.
• Recognised by management as the top performer within the team, with a track record of training and mentoring colleagues.

Melbourne, Victoria, Australia

Docklands, Victoria, Australia

• Led a team of 13 staff as the Team Leader of the Equipment Finance Remediation Team, including 5 new members requiring on-the-job training and mentorship.
• Extended leadership responsibilities including forecasting team output, representing the team at department leadership meetings, setting and monitoring team goals, addressing operational queries, and fostering team.
• Provided valuable feedback to hiring managers to aid in the selection of permanent team members for roles within NAB.
• Achieved a significant increase in team output, maintaining productivity levels at an average of 118%.
• Monitored key performance indicators (KPIs) and conducted regular one-on-one feedback sessions with team members, offering additional support through training and mentorship initiatives.
• Acknowledged by the General Manager of Business and Private Bank Fulfilment for an "outstanding contribution" to NAB, recognised for "role modelling our values," and received six nominations from bankers within the.

Melbourne, Victoria, Australia

• Collaborated with diverse external stakeholders such as television networks, online content distributors, record labels, artist management and advertising firms.
• Assumed multiple production responsibilities including producer, director, video editor, presenter/interviewer, researcher, camera operator, and audio editor.
• Provided training and mentorship to media students and graduates in a range of production roles, including camera operation, video editing, and presentation skills.

Melbourne, Victoria, Australia

• Conducted analysis and investigations into potential fraudulent transactions, coordinating with customers, banks and law enforcement agencies as necessary.
• Collaborated within a team and across multiple banks to identify and monitor emerging fraud trends.
• Developed spreadsheets and presentations to track fraud data and communicate trends to colleagues effectively.
• Elevated to the role of team leader in the final six months, overseeing a team of five workers, assigning tasks, monitoring performance targets, and facilitating training for new analysts while maintaining.
• Established and maintained confidential customer records and banking procedures to ensure compliance with regulatory standards.
• Provided support to managers and senior sales staff by assisting with additional tasks and appointments.