Project Manager
Berwyn, Pa
As Program Manager for the Envestnet Insurance Exchange (iX), worked with Envestnet product and development resources and partners at Fiduciary Exchange (FIDx) to design, develop, and implement integrated iX capabilities for advisors to sell annuities alongside managed accounts through the Envestnet platform.Responsible for all initial firm implementations of the iX, including configuration setup and product options, client relationship management, issue escalation and resolution.Subject matter expert (SME) for iX capabilities - worked with Product team to develop and document procedures, and provided training for project management, implementation, conversion, and client service team members to build a bench of talent for future iX projects.Coordinated with FIDx and insurance carriers, as well as annuity order entry (AOE) and outsourced insurance desk (OID) partners for testing and implementation of annuity products, new platform enhancements and fixes. Managed the Strategic Product Initiative for Envestnet's efforts to build out capabilities to better support Trust clients. Ran multiple concurrent client projects, coordinating the internal Envestnet and client team's efforts to onboard new firms, setup new programs and/or capabilities on the Envestnet platform. Managed the client's expectations and coordinated resources to resolve issues and reach a successful project conclusion.