Steven Gonzales Email and Phone Number

* Over twenty-five years of retail management, merchandising, and sales experience* Established success and proven track record achieved by exceeding customer needs and sales objectives* Ability to represent a company with professionalism and confidence and communicate product information to elevate both the product and the client experience* Highly proficient in Microsoft Windows operating system and software, including, but not limited to Word, PowerPoint, Excel, and OutlookManagement* Managed seventeen shops within a region* Supervised, scheduled, and delegated responsibilities to up to twenty associates* Organized, compiled, and reported daily sales figures to corporate* Implemented, upheld, and taught corporate policies and proceduresMerchandising* Designed and constructed window and in store displays* Responsibility for merchandising multiple store locations within a territory* Category analysis and merchandising-related space management * Directly responsible for men’s, women’s, accessories, and footwear departments* Merchandising skills recognized as being the “standard of excellence” company-wideCustomer Service* Served as liaison to external vendors and maintenance organizations* Generated and cultivated strong customer base by establishing positive and lasting relationships* Monitored client activity to provide proactive, individualized service and exceed customer needs* Maintained accurate client information and corresponded with clients in a timely mannerSales* Utilized personal clientele book to drive incremental sales volume and strengthen client relationships• Consistently achieved and exceeded corporate and personal sales goals• Provided information, guidance, support, and feedback to clients• Applied corporate marketing and sales techniques to achieve and exceed sales goals