• Continuously evaluate operations to align labor, productivity and customer satisfaction• Resolve complaints, promoting festival loyalty and maximizing repeat patronage• Interview, train and supervise volunteers for various positions and skill levels• Act as first line guest service and information distribution for festival patrons • Regularly assist front-line volunteers to keep expertise fresh and relevant• Reconcile cash drawers and credit card transactions to maintain accurate festival records

• Supported rental clients with facility issues, supply needs, requests and extensions• Opened and closed location and monitored rental to uphold building quality and security• Assist with event scheduling and organizational needs in the absence of rental contact• Collaborate with staff to identify areas in need of improvement and implement solutions

• Continuously evaluate operations to align labor, productivity and customer satisfaction• Resolve complaints, promoting brand loyalty and maximizing repeat business• Interview, train and supervise volunteers for various positions and skill levels• Act as first line guest service and information distribution for convention patrons • Maintained equipment and supplies, including laptops, printers and scanners• Led and directed team members on effective methods, operations and procedures

• Organized celebrity schedule to identify needs to coordinate a secure appearance• Provided coaching, mentoring, and consultation to staff to enhance development• Handled confidential and sensitive situations in professional matter• Managed area set up, stock levels, and appearance prior to media guest arrival• Sold products and services, processed payments and directed the interactions of guests• Picked up and dropped off media guests and managers at airport and off-site locations

• Performed general office duties, including organizing and operating volunteer check-in• Reported on convention activities to assist leads in make proactive decisions• Kept updated physical and digitital records organized for easy retrieval by staff• Produced and organized resources to smoothly execute convention needs• Opened and closed location and monitored shift changes to uphold successful operations• Recognized, acknowledged and awarded performance to boost morale and productivity

• Continuously evaluated operations to align labor, productivity and customer satisfaction• Interviewed, trained and supervised staff, and completed state and national paperwork• Resolved complaints, promoting brand loyalty and maximizing repeat business• Created and implemented successful strategies to boost performance and increase sales• Correctly maintained inventory and supplies and spearheaded regular maintenance• Conducted health and safety evaluations according to new COVID regulations• Recognized as top performer in area by piers and leadership

• Supported high traffic retail locations by redirecting their call volumes• Assisted patients in reaching correct channels through warm and cold transfers• Provided assistance for patient questions regarding prescriptions and order placement• Resolved confusing situations and complaints while promoting brand loyalty• Recognized as top performer in area by piers and leadership• Continuously improving vocabulary and knowledge to include new medications

• Led and directed team members on effective methods, operations and procedures• Organized special events in restaurant, including localized sales and cross-promotions• Cross-Promoted through sponsorship and participation in community events• Strategically developed marketing plans to increase sales while managing costs• Promoted positive atmosphere and performed role of area supervisor in his absence• Prepared for and executed new menu and ingredient implementations

• Continuously evaluated operations to align labor, productivity and customer satisfaction• Interviewed, trained and supervised staff, and completion of proper paperwork• Resolved complaints, promoting brand loyalty and maximizing repeat business• Created successful strategies to boost performance and increase efficiency• Correctly maintained inventory and supplies and spearheaded regular maintenance • Conducted health and safety evaluations to identify and remedy violations immediately

• Continuously evaluate operations to align labor, productivity and customer satisfaction• Supervise front of house team and monitor location providing guest service support• Evaluate and inform fellow leadership team on weekly staff utilization and labor results• Create area communication logs, new team member packets and register information logs• Reconcile cash drawers and credit card transactions to maintain accurate store records• Encouraged feedback from guests and used feedback to implement positive changes

• Train/retrain and supervise new team members boost and enhance performance• Conduct bi-weekly merchandise, register and specialty training classes• Assist in new area park opening and perform observations of staff in the field• Perfom part tours with new team members to familiarize with their new surroundings• Maintained, stocked and cleaned park wide merchandise training facility• Recognized, acknowledged and awarded performance to boost morale during training