• Subject matter expert supporting commercial sales team for Healthcare Analytics Solutions-Laboratory Stewardship, developing sales presentations, and presenting to potential buyers including C-Suite.• Managed all aspects of sales through upselling and net new opportunities leading to 5x funnel growth and opportunities to closes multiyear deals.

• Managed funnel and developed leads using traditional and social selling techniques.• Actively navigated the sales process from lead generation to closing multiyear and multimillion-dollar deals.

• Led a team of product Specialists to win business in the region with a consultative selling approach which led to multiyear multimillion-dollar sales of medical devices and services.• Managed Client Pre-Sale experience tying expectations back to post-sale satisfaction.

Led assigned teams to ensure the efficient operation of the projects providing analysis and evaluation of situations and/or data making, recommendations on a variety of topics to facilitate a positive customer outcome, including an understanding of Healthcare Informatics product lines.• Used multiple Project Management tools to develop and administer project schedules and system performance requirements while providing mentorship to junior colleagues.• Successfully completed complex projects leading to millions of dollars in revenue.

Acts as the "voice of Philips" by effectively setting customer's expectations regarding responses to feature requests, new products and services, and other customer requests to the company.Solves underlying problems that have caused a series of incidents in order to prevent similar future incidents.Assess customer's hardware, software, and network environment; clinical workflow, historical and current incidents, and problems.Supports all Philips iSite products.Functions as the escalation point for customer issues and communicates status of critical issues back to the customers, remaining accountable for assigned cases until issues are resoled, effectively communicating, and documenting updates to the customer and within the internal organization at multiple levels in an efficient manner. Takes a proactive role and displays ownership of customer issues, working "above and beyond" to help resolve.Participate in strategic sessions with the customer and Customer Operations for optimum site health and smooth enhancements and growth. Assist in the development, planning, and execution of customer's site configuration for optimal performance both today and for their future. Document and report all actions taken during problem resolution in both our internal tracking system and our internal knowledgebase system and communicate said actions to customers and within Philips.Focus on quality management by following documented processes. Works to identify, influence, and resolve process issues that affect customer satisfaction.Project ManagementSend customers documentation concerning new releases and help them schedule upgrades with CARE.Monitor all hardware, software, and firmware at customer sites, coordinate update as required to meet growing or changing customer needs.Provide technical planning and support for new customer projects, working with Philips and customer project managers as appropriate.

Responsible for successful PACS Web adoption by physicians.Created PACS marketing program to ensure adoption and utilization in physician's offices.Ensures overall PACS performance and data integrity is maintained by performing and overseeing daily/weekly/monthly QC monitoring. Oversaw film-less process only 3 months after production storage began.Provides ongoing PACS training sessions for physicians and staff in a variety of settings.Evaluates imaging solutions for future system enhancements.

Responsible for evaluation, installation and maintenance of all Windows XP, 2000 and NT 4.0 Clinical, Financial, and Executive Support applications and desktopsImplementation and Maintenance of MS SMS 2.0 including the use of SMS to push out applications and upgradesPerformance of all MS SQL 2000 and 7.0 DBA duties and responsibilities including backup/restores, maintenance and performance tuningTop level support for Help Desk AnalystsEnterprise level project management experience Relief Administrator for Exchange 5.5 serversProvide support for Network user managementPrimary Technical Support for Kronos time and attendance softwareMobile user support including installation and integration of Laptops, Smart phones and Palm OS DevicesExperience with design and distribution of custom reports using Crystal ReportsResponsible for establishment, implementation and adherence to enterprise level information security policies and procedures to support HIPAA compliance.Recommending appropriate security controls for personnel, technical and security controls.

Network installation and troubleshooting LAN and WAN experience using Windows NT 4.0 Network.Competent at installing and maintaining multiple operating systems including Windows NT 4.0 Server and workstation, Windows 98, and Macintosh OS.Application software experience includes Microsoft Word, Excel, PowerPoint, Access and various other software such as Visible Analyst, SQL Server, Quickbooks; and Computer automated dispatch software for the air medical program as well as database management and report generation.Responsibilities include implementing, troubleshooting, and supporting all charting, billing and bookkeeping application software and analysis of call data.Program Management responsibilities include: Over site of LifeFlight Eagle Communications Center and Staff, ordering of all equipment, supply and inventory, maintaining all medical equipment, policy and procedure development.

Excelled in development and implementation of Life Flight policies and standards of quality.Accountable for evaluation and development of the Flight Respiratory Therapist/Paramedic Team.Coordinated Flight Respiratory Therapist/Paramedic scheduling and involvement with Life Flight and the Emergency department.Developed and implemented Peer review system for Flight RT/Paramedic TeamActed as Relief Supervisor.Responsible for all aspects of Respiratory Care.Specialized in Critical Care.Utilized Meditech computer system for charting, billing, and office automation.