Steven Moreno

Steven Moreno Email and Phone Number

Manager of Customer Success at Axure Software Solutions @ Axure Software Solutions
san diego, california, united states
Steven Moreno's Location
Austin, Texas, United States, United States
Steven Moreno's Contact Details

Steven Moreno personal email

n/a

Steven Moreno phone numbers

About Steven Moreno

Leader with a proven ability to integrate technical skills and customer support experience to exceed technical, business, and customer requirements. Motivated self-starter with an aptitude for learning new skills quickly.

Steven Moreno's Current Company Details
Axure Software Solutions

Axure Software Solutions

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Manager of Customer Success at Axure Software Solutions
san diego, california, united states
Website:
axure.com
Employees:
19
Steven Moreno Work Experience Details
  • Axure Software Solutions
    Manager Of Customer Success
    Axure Software Solutions Jul 2022 - Present
    Austin, Texas, United States
    View
  • Axure Software Solutions
    Customer Success Manager/Implementation Specialist
    Axure Software Solutions Nov 2020 - Jul 2022
    Austin, Texas, United States
    View
  • Madcap Software, Inc.
    Technical Support Manager
    Madcap Software, Inc. Nov 2018 - Jun 2020
    Austin, Texas
  • Madcap Software, Inc.
    Lead Technical Support Engineer
    Madcap Software, Inc. Jun 2017 - Nov 2018
    La Jolla, California
  • Madcap Software, Inc.
    Senior Technical Support Engineer
    Madcap Software, Inc. Jun 2015 - Jun 2017
    La Jolla, California
    View
  • Madcap Software, Inc.
    Technical Support Engineer
    Madcap Software, Inc. Jun 2014 - Jun 2015
    La Jolla, California
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  • Madcap Software, Inc.
    Technical Support Analyst
    Madcap Software, Inc. Jun 2013 - Jun 2014
    La Jolla, California
    • Business to business technical support and troubleshooting over the phone, chat, and through e-mail• Train incoming Support Analyst Representatives on the use and concepts of the MadCap application suite, technical support practices, and customer service etiquette • Solve immediate problems with extensible, supportable long-term solutions• Assist the sales department in pre-sales technical support and walkthroughs of how to use the suite of MadCap products• Exhibit the confidence to escalate only the most urgent problems• Learn from the incident to prevent similar customer escalations in the future
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  • Twinkle Tub Dry Cleaner
    Office Assistant/Driver
    Twinkle Tub Dry Cleaner Nov 2011 - May 2012
    Escondido, California
    • Handled order creation and entry• Suggested and demonstrated upgrades to point of sale system and order processing• Educated customers on how to order and ways to improve order efficiency• Delivered orders and accurately turned in customer requests to office administrator
  • United Plant Growers Inc
    Vendor
    United Plant Growers Inc Sep 2010 - May 2011
    Encinitas, California
    • Set up and designed display space at major hardware retailer • Consulted with store manager and suggested best use of product space to effectively showcase product• Explained benefits of showcasing high profit items to managers in order to maximize company profits• Interacted with retail customers and answered product specific questions
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  • California Center For The Arts, Escondido
    A/V Technician/Banquet Server
    California Center For The Arts, Escondido Sep 2009 - Sep 2010
    Escondido, California
    • Set up sound and video equipment for a wide variety of events including business meetings, conventions, and weddings• Operated soundboards and mixing equipment • Handled client and event coordinator requests in order to leverage existing hardware and software • Trained new hires on existing hardware and software protocol and usage• Worked as server in corporate and charity events
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Steven Moreno Skills

Technical Support Troubleshooting Html Windows 7 Customer Service Computer Hardware Os X Technical Documentation Hardware Xml Content Management Sharepoint Windows Xp Windows Ios

Frequently Asked Questions about Steven Moreno

What company does Steven Moreno work for?

Steven Moreno works for Axure Software Solutions

What is Steven Moreno's role at the current company?

Steven Moreno's current role is Manager of Customer Success at Axure Software Solutions.

What is Steven Moreno's email address?

Steven Moreno's email address is sm****@****are.com

What is Steven Moreno's direct phone number?

Steven Moreno's direct phone number is +185832*****

What skills is Steven Moreno known for?

Steven Moreno has skills like Technical Support, Troubleshooting, Html, Windows 7, Customer Service, Computer Hardware, Os X, Technical Documentation, Hardware, Xml, Content Management, Sharepoint.

Who are Steven Moreno's colleagues?

Steven Moreno's colleagues are Heewon Jane Ryu, Jamie Dootson, Dylan Glover, Joel Carrillo, Tri Pham, Frankie Costa, Axure Software.

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