Steve Napier's Location
Detroit Metropolitan Area, United States, United States
Steve Napier's Contact Details
Steve Napier work email
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Steve Napier personal email
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Steve Napier phone numbers
About Steve Napier
Senior Technology LeaderProven ability to manage technology functions in a complex global environment.A results-driven team player focused on delivering high quality technology solutions in a cost effective manner.An experienced technical professional with achievement in ITIL methodologies, infrastructure design and project delivery.
Steve Napier's Current Company Details
Rheinmetall Automotive
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IT Director
Temperance, MI, US
- Website:
- rheinmetall.com/career
- Employees:
- 12950
Steve Napier Work Experience Details
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It DirectorRheinmetall AutomotiveTemperance, Mi, Us
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Global Information Technology DirectorAtc Drivetrain Apr 2024 - PresentOklahoma City, Oklahoma, Us -
It DirectorRheinmetall Automotive Mar 2018 - Apr 2024Düsseldorf, Nordrhein Westfalen, DeProvide executive leadership for the North America IT organization. I provide leadership to all team members by setting architectural direction, setting and evaluating performance objectives, mentoring and coaching team members, coordinating changes to tools or procedures, and ensure adherence to customer service levels. Primary responsibilities:• Oversight of the regional business unit operations for the IT Department and ensures alignment with the business objectives of the organization.• Develops the strategic IT plan, annual operating plan and budget for the regional IT Department, in alignment with the company’s strategic and operational plans.• Plans, coordinates, directs, and designs all operational activities of the IT Department, as well as provides direction and support for IT solutions that enhance mission-critical business operations.• Work closely with decision makers throughout the business to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.• Develops, implements and monitors IT policies and procedures.• Coaches, supervise, and mentors managers, supervisors, and reporting staff in the IT Department.• Negotiate and administer maintenance and purchase contracts on hardware, software, voice, and data services
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Director Of ItNamsa Jul 2014 - Mar 2018Toledo, Oh, UsPrimary responsibilities:• Oversight of the global operations for the IT Department and ensures alignment with the business objectives of the organization.• Develops the strategic plan, annual operating plan and budget for the IT Department, in alignment with the company’s strategic and operational plans.• Ensures IT maintains government standards in a highly regulated environment (FDA, USDA)• Plans, coordinates, directs, and designs all operational activities of the IT Department, as well as provides direction and support for IT solutions that enhance mission-critical business operations.• Work closely with decision makers throughout the business to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.• Develops, implements and monitors IT policies and procedures.• Coaches, supervise, and mentors managers, supervisors, and reporting staff in the IT Department.• Negotiate and administer maintenance and purchase contracts on hardware, software, voice, and data services -
Global It Manager Of Infrastructure And ServicesNamsa Dec 2012 - Jul 2014Toledo, Oh, UsManaging all levels of Infrastructure, Operations, and Services for NAMSA. I provided leadership to all team members by setting architectural direction, setting and evaluating performance objectives, coaching team members, coordinating changes to tools or procedures, and ensure adherence to customer service levels. Primary responsibilities:• Implementation, adoption, and adherence to incident management and change management• Implementation and adoption of the NAMSA Service Desk• Point of escalation for the business community and IT• Ensure infrastructure based solutions align with business needs both functionally and financially• Align IT processes and procedures globally• Vendor management including selection for projects and support• Strategic Architectural decisions
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Manager Global ItTenneco Nov 2010 - Dec 2012Northville, Michigan, UsManaging three service areas of Tenneco global IT; Global Service Desk, Infrastructure Services, and North America Client Services. In this role I provided leadership by setting team direction, setting and evaluating performance objectives, coaching team members, coordinating changes to tools or procedures, and ensure adherence to customer service levels. I managed team members virtually using conferencing tools. (Genesys, NetMeeting, SharePoint, and Lotus Notes databases).Primary Responsibilities:Responsibilities included managing the day to day operations of the Tenneco infrastructure and services teams with the primary focus on Critical events and quickly restoring services. Team members located in Spain, Poland, Germany, Belgium, China, and North America.• Manage customer service levels for 8000+ PC business users.• Establish and maintain PC fleet rotation according to schedule and budget • Ensure security levels are maintained for each device (antivirus and encryption). Quickly remediate non-conforming devices• Align technology solutions with business strategies (e.g. correct software version to meet business demand)• Ensure strategy alignment of North American Client Services team with European Client Services team• Wintel/messaging team which provides second level support globally for all Tenneco Wintel servers (650+). Team supports corporate file/print services, corporate messaging (Lotus Notes), Barracuda Spam Firewall and limited middleware applications (Esker faxing and third party production application Synchrobox).• Mobile Computing: Work with Global Supply Chain team to align business needs with mobile computing technology while focusing on costs in order to deliver the right service at the right price -
Supervisor It Global Service DeskTenneco Oct 2007 - Nov 2010Northville, Michigan, UsResponsibilities included managing the day to day operations of the Tenneco Global Service Desk, with team members in North America, Europe, and China.Primary responsibilities:• Adherence and improvements to Tenneco’s Incident and Problem management processes, including formalizing and developing procedures and work instructions. Focus team members from Global IT on driving towards root cause for Problems and applying the learning from root cause to prevent re-occurrence. • Point of contact for incident escalation for the business community and IT. • Communications oversight: The review, edit and approval of all corporate IT communications sent via service desk to ensure quality and correctness.• Proactively monitor and predict service metric results and address areas of concern or need in order to ensure targets are met.• Manage outsourced service desk solution in Europe and China. o Hold weekly meetings with vendors to discuss opportunities for improvement related to the incident management, problem management, communication and escalation processes. o Set knowledge sharing strategy between North American, European, and China teams as well as level two and level three teams.• Responsible for the Asset Management process. Manage the vendor in order to drive continuous improvements to the Asset Management process
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Sr. Network SpecialistTenneco Oct 1998 - Oct 2007Northville, Michigan, Us
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Computer TechnicianUsg May 1989 - Oct 1998Chicago, Il, Us
Steve Napier Skills
Management
It Management
Itil
Troubleshooting
Process Improvement
Continuous Improvement
Infrastructure
Information Technology
Sharepoint
Leadership
It Service Management
Team Building
Six Sigma
Cross Functional Team Leadership
Telecommunications
Project Management
Servers
Service Desk
Data Center
Windows Server
Procurement
It Operations
Active Directory
Integration
Team Leadership
Change Management
Program Management
System Administration
It Strategy
Citrix
Wan
Manufacturing
Vendor Management
Disaster Recovery
Ppap
Erp
Visio
Security
Business Analysis
Vmware
Business Process Improvement
Service Management
Ms Project
Product Development
Software Documentation
Project Planning
Pmp
Network Architecture
Vpn
Enterprise Resource Planning
Customer Service
Sales
Account Management
Steve Napier Education Details
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Bowling Green State UniversityManagement And Technology -
Henry Ford CollegeComputer And Information Sciences And Support Services
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Ferris State University
Frequently Asked Questions about Steve Napier
What company does Steve Napier work for?
Steve Napier works for Rheinmetall Automotive
What is Steve Napier's role at the current company?
Steve Napier's current role is IT Director.
What is Steve Napier's email address?
Steve Napier's email address is sn****@****msa.com
What is Steve Napier's direct phone number?
Steve Napier's direct phone number is +141966*****
What schools did Steve Napier attend?
Steve Napier attended Bowling Green State University, Henry Ford College, Ferris State University.
What are some of Steve Napier's interests?
Steve Napier has interest in Science And Technology, Arts And Culture, Health.
What skills is Steve Napier known for?
Steve Napier has skills like Management, It Management, Itil, Troubleshooting, Process Improvement, Continuous Improvement, Infrastructure, Information Technology, Sharepoint, Leadership, It Service Management, Team Building.
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