Steven Stanley Email & Phone Number

Austin, Tx, Us

Boston, Massachusetts, Us

NWN Carousel is an award-winning integrated Cloud Communications Service Provider (CCSP). The goal is to support initiatives such as Modern Work, Hybrid Work and Safety and Compliance models. We provide an agnostic approach to support a simple, scalable, and inter-operable solution. • 125 Million Revenue Sold- as Dedicated leader and member of TASSCC and TAGITM representing NWN Carousel• 250 Million Revenue in pipeline- Manage, Support and Implement GTM Strategy for the State of Texas Public Sector - SLED• Channel partnership Leader - Established and Fostered Channel Partnership with 2 Billion company*• Marketing Wins - Created and Executed multiple projects from the region that launched nationally • Strategy – Created Go To Market for SLED (from scratch) in Texas while executing Revenue goals

San Jose, Ca, Us

Zoom brings teams together to get more done in a frictionless video environment. Our easy, reliable, and innovative video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems. Zoom helps enterprises create elevated experiences with leading business app integrations and developer tools to create customized workflows. Message me to learn more about how Zoom can help your business. Visit zoom.com and follow @zoom on Twitter.

San Antonio, Texas, Us

From Software Sales to Cloud to Security to Managed services, my goal is to help clients achieve business objectives through collaboration and technology. (Enterprise, Mid-Market, and Commercial) • Closed over 21 Million dollars of TCV YTD (January - August) -2021• Consistent Top Contributor - 100% attainment every month - 2020-2021• Top Contributor -666% to Goal - July 2021• Top Contributor - 388% to Goal - 2nd Quarter 2021• Top Contributor -425% to Goal - June 2021• Top Contributor - 606% to Goal - May 2021• Top Contributor - 219% to Goal - Year of 2020Largest Win on base team YTD in 2020 - CommercialLargest Partner Win YTD in 2021 - CommercialFirst DaaS Win in 2020 - Commercial

Stamford, Connecticut, Us

• Senior Level Individual Contributor responsible for growing Sales through 17 Call Centers through Speech Analytics via AGILE methodology•Expert in creating proposals, negotiating with C Level Suite and producing results to include increase sales over 20Million in 2019• Objectives included need to discover, advocate, train and collaborate with C Level Leaders to ensure we are improving KPI’s and performance through root cause analysis and execution through recommendations• Travel up to 50%• Designed and created some best practices and new processes thatwere implemented for both customers and internal teams (VideoLibrary)• 2018/2019/2020: Outstanding Performance Review Top 5%

Oklahoma City, Oklahoma, Us

•100% Hunting Role - Software Sales (SaaS) and Partner Sales with focus on SLED/Federal/Enterprise • Responsible for prospecting to new business in Enterprise, SLED and SMB markets running full sales process from start to close.• Maintain VP level contacts and grow partner pipeline to increase revenue for company• Consultative sales approach via a diverse portfolio of solutions that were offered via integrated solutions with partners to include in house solutions

Irvine, California, Us

•80% Hunting / 20% "Hunting on the Farm" - Software Sales (SaaS) with focus on SLED/Federal/Enterprise• Contribution companywide for 2017 initiative – create and close 2 of 3 largest deals for the company• Individual Contributor responsible for representing SaaS based GPS solution to SLED customers in Texas and Oklahoma• Responsible for growing new customers through cold calling, prospecting and leveraging network of partners• 2017: Trending to end year in Top 15%

Basking Ridge, Nj, Us

• Software Sales (SaaS) with focus on SLED/Federal/Non-Profits• Managed portfolio of accounts ranging from Federal, SLED, and 501- c3 non-profit accounts• Consultative Selling with customer first focus• Success in growing diverse portfolio of solutions to include IoT,Cloud Technology, Telematics/GPS, SaaS based solutions and more• 2013: Top 15% in Sales• 2014/2015/2016: Top 5% in Sales• Winner’s Circle: 5x Winner

Basking Ridge, Nj, Us

-Performance Management: Lead team to meet and exceed assignedquotas and manage churn. Assess individuals and team performance andinitiate development plans to narrow competency gaps. Ensure retail areastorefront, merchandise and literature is in conformance with themerchandising plan.-Staffing/Employee Relations: Develop, train, motivate, and coach salesteam to produce desired high performance results. Analyze staffing needs ofthe store and provide hiring and promotion decisions, and initiate disciplinaryaction, as appropriate.-Reporting: Responsible for financial and sales reporting. Must manage cashand inventory levels. Monitor daily sales results and activities to ensuresales, retention, and compliance objectives are met.-Customer Retention: Maintain and grow existing customer base andmanage churn. Ensure that customers and prospective customers aretreated with the highest levels of courtesy and professionalism. Resolveescalated customer complaints in a timely and empathetic manner.-Provide exceptional customer service and technical support for internal andexternal voice and data product customers.-Troubleshoot hardware and software issues and identifynetwork/applications issues.-Provide detailed information on how to set up/configure data and voiceproducts.Verify provisioning and diagnose device or Network issues.-Trouble shoot for PC Operating systems, specifically Device Manager andTCP/IP configuration.-Use various administrative department tools and on-line resources forcustomer resolution.-Use trouble ticket system for tracking customer interactions and problemresolution.-Evaluate customers concerns and resolve problems to customersatisfaction.-Demonstrates and practices regularly the skills necessary to handle any CSand/or Technical Support call type that is routed through the center in thisfunction.

Woonsocket, Ri, Us

Responsible for training, motivating and leading a group of fifteen care representatives under strict federal guidelines for distribution of various medications -Manage inbound emails sent to Caremark for refills, questions pertaining to account, and order status. Also responsible for forwarding emails regarding prescription pills to appropriate point of contact. I.e. pharmacist -Outbound calling to participants regarding escalated email issues demanding immediate attention. I.e. Executive Relations issues -Experienced with Microsoft Outlook, Word, Excel, and other proprietary software and applications 2002-2005 Caremark Rx Services Retail Prior Authorization Representative -Responsible for overlooking diagnoses for specific medications and to verify client specification per the diagnosis received by doctor's office. -Outbound calls to doctor's office's to obtain prescriptions and diagnosis explanation -Inbound calls from retail pharmacist and doctors offices -Experienced with Advance care and People safe programs 2002-2005 Caremark Rx Services Customer Service Representative/CRT -Inbound calls assisting members with refills, order status, and complaints. - Awarded TOPS award three times (top fifteen percent of customer care within all of our call centers nationwide). -Responsible for coaching, motivating, and overseeing to CSR issues and customer issues -Awarded internal award for "I got caught caring" 11 times