I build and guide world-class customer and field service organizations to deliver exceptional levels of customer success in complex, competitive markets. As a valued member of management and courageous leader, I am quick to embrace and drive transformational initiatives that create industry-leadership and corporate value. I am skilled at cultivating high performing teams and strengthening capabilities. By blending deep field service domain knowledge, a global view of business, and a bias for action with interpersonal skills, a passion for achievement and a steady, measured leadership style I deliver results in key areas. Organizational Transformation - Centralized service operations across APAC and EU to evolve key service processes and mentalities, delivering world class service and operational efficiencies globally.High Yield Executive Relationship Building – Developed, fostered, and led high yield strategic relationships, with both direct customer and global channel partners, creating paths of communication that drove customer loyalty and revenue to new levels.Employee Engagement and Retention - Built structure, human capital plan, and management Accountability to reduce turnover during large-scale transformation of operating model. Strategic and Tactical Operational Execution – Led service organization to support aggressive growth targets associated with launch of multiple new products, minimizing and managing downside risk while maximizing operational performance. Individual and Team Leadership – Recruited, trained, and led multiple high performing teams across the globe, including many members who were promoted and enjoyed increasingly successful careers.Also...• Regulatory Compliance• Strategic Planning and Execution• Quality • Voice of Customer• Budget Management• Risk Management• Acquisitions, Consolidations and Integrations• Contract Negotiations• Service Revenue • Operations Process Innovation• Customer De-escalation